Job Description
At arenaflex, we're dedicated to increasing community safety through innovative technology that's accurate, transparent, and citizen-focused. Our mission is to empower municipalities and law enforcement agencies with cutting-edge compliance and enforcement solutions. As a key member of our team, you'll play a vital role in supporting our Automated Speed Enforcement (ASE) program, ensuring that citizens receive clear and respectful assistance regarding speed camera enforcement tickets. **About arenaflex** arenaflex partners with municipalities and law enforcement agencies to provide innovative compliance and enforcement solutions. Our mission is to increase community safety through technology that is accurate, transparent, and citizen-focused. We're committed to fostering a supportive and mission-driven team culture that values collaboration, innovation, and customer-centricity. **Key Responsibilities** As an Experienced Bilingual Customer Service Representative, you'll be responsible for: * Providing bilingual (English/Spanish) customer service calls to support citizens with questions about speed camera enforcement tickets, ensuring that they receive clear and respectful assistance. * Reviewing, validating, and approving automated speed enforcement events for compliance and accuracy, applying your knowledge of law enforcement procedures to ensure fair and consistent event reviews. * Accurately documenting case details and escalating issues as necessary, utilizing Dacra Tech software platforms to manage cases and approvals. * Educating citizens on ASE processes while maintaining professionalism and empathy, contributing to team efforts that improve service quality and community trust. * Utilizing your technical skills to navigate software platforms, including Microsoft Office applications, to efficiently manage cases and approvals. **Qualifications** To succeed in this role, you'll need: * Former sworn police officer experience, with a strong understanding of law enforcement procedures and protocols. * Bilingual in English and Spanish (oral and written) required, with the ability to communicate effectively with citizens from diverse backgrounds. * Strong communication, conflict resolution, and customer service skills, with the ability to work independently in a remote setting after training. * Tech-savvy, with comfort using software applications, including Microsoft Office. * Prior call center or public-facing customer service experience is a plus, but not required. **Benefits** As a valued member of our team, you'll enjoy a comprehensive benefits package, including: * Comprehensive medical, dental benefits, and optional Vision Insurance. * Company-paid LTD, STD, and Life/AD&D Insurance. * 401K Plan with Company match. * In addition to Company holidays, you'll accrue paid vacation at the rate of 3 weeks per year. * Remote working at least three days per week, currently four days per week. * Profit sharing. * Participation in the company bonus program, based on individual and company performance, prorated based on start date. **Work Environment & Training** As a full-time remote role, you'll enjoy the flexibility to work from anywhere, with ongoing virtual training and support provided. You'll also participate in a 2-day in-person training at arenaflex headquarters in Itasca, IL, to ensure a smooth transition into the role. **Career Growth Opportunities** At arenaflex, we're committed to investing in our employees' growth and development. As a Customer Service Representative, you'll have opportunities to: * Develop your technical skills, with ongoing training and support provided. * Take on additional responsibilities and contribute to team efforts that improve service quality and community trust. * Participate in profit-sharing and bonus programs, based on individual and company performance. * Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid vacation and holidays. **Join our team today** If you're passionate about community safety, customer-centricity, and innovation, we encourage you to apply for this exciting opportunity. As a valued member of our team, you'll have the chance to make a meaningful impact, while enjoying a supportive and mission-driven work environment. Apply now to join our team at arenaflex and take the first step towards a rewarding career in customer service and community safety. []( []( Apply for this job