Job Description
Are you a customer service expert with a passion for growth and innovation? Do you have a flair for leadership and a desire to shape the customer experience in a dynamic and fast-paced environment? Look no further than this exciting opportunity to join blithequark as a Bilingual Customer Service Representative (English/Spanish) – Leadership Role in a Thriving Start-Up. **About blithequark** blithequark is a cutting-edge, U.S.-based start-up that's revolutionizing the gaming industry with its innovative approach to customer service. As a leader in the gaming sector, blithequark is committed to delivering exceptional experiences to its global audience. With a focus on growth, innovation, and customer satisfaction, blithequark is the perfect place for ambitious professionals who want to make a real impact. **Join the blithequark Team** As a Bilingual Customer Service Representative (English/Spanish) – Leadership Role in a Thriving Start-Up, you'll be part of a dynamic team that's shaping the future of customer service. With a focus on game titles such as Baddie.com, Gangsters.com, and Coinleone.com, you'll have the opportunity to work on a wide range of exciting projects and contribute to the growth and success of blithequark. **Key Responsibilities** As a key member of the blithequark team, your responsibilities will include: * Handling customer inquiries via email, focusing on payment-related issues and providing exceptional support to our global audience. * Reporting weekly to the CEO and COO, with direct communication with the leadership team to ensure seamless collaboration and alignment. * Playing a key role in developing and scaling our customer service processes, ensuring that our customers receive the best possible experience. * Using your freedom and independence to problem-solve and make decisions that shape the customer experience, driving growth and innovation at blithequark. * Collaborating with the leadership team to build and lead a team in the future, shaping the customer service structure and operations of blithequark. **Requirements** To succeed in this role, you'll need: * Fluency in English and Spanish (written and spoken), with excellent communication and problem-solving skills. * Customer service experience is mandatory – applications without it will not be considered. * Experience leading or managing a team is a plus, with a proven track record of success in a customer-facing role. * Knowledge of cryptocurrency or blockchain is highly preferred, with a passion for staying up-to-date with the latest industry trends. * Independent, self-driven, and comfortable working autonomously, with a strong ability to problem-solve and make decisions. * A passion for growth and innovation, with a desire to shape the customer experience and contribute to the success of blithequark. **Why Join blithequark?** As a Bilingual Customer Service Representative (English/Spanish) – Leadership Role in a Thriving Start-Up, you'll enjoy: * A dynamic and fast-paced work environment that's perfect for ambitious professionals who want to make a real impact. * The opportunity to work on a wide range of exciting projects and contribute to the growth and success of blithequark. * A leadership role that offers significant growth potential, with the possibility to build and lead a team in the future. * A competitive compensation package that reflects your skills and experience. * A comprehensive benefits program that includes health insurance, retirement savings, and paid time off. * A collaborative and supportive work environment that's dedicated to innovation and customer satisfaction. **How to Apply** If you're ready to take on the challenge and join a thriving start-up that's changing the face of customer service, apply now! To apply, please submit your resume and a cover letter that outlines your experience, skills, and qualifications. We can't wait to hear from you! [Apply Now]( **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees, regardless of their background, culture, or identity. Apply for this job