Job Description
At arenaflex, we're on a mission to provide exceptional customer experiences that exceed expectations. As a key member of our team, you'll play a vital role in delivering top-notch support to our customers, ensuring their needs are met with empathy, understanding, and a personal touch. If you're passionate about delivering outstanding service, have a flair for languages, and thrive in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions that empower individuals and families to achieve their goals. Our team is dedicated to making a positive impact in the lives of our customers, and we're committed to fostering a culture of inclusivity, respect, and collaboration. As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. **Job Summary** We're seeking an experienced Bilingual Customer Service Representative to join our team on a limited-service basis. As a key member of our customer support team, you'll be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner. If you're fluent in English and Spanish, have excellent communication skills, and are comfortable working in a fast-paced environment, we encourage you to apply! **Key Responsibilities** * Answer incoming calls from customers, responding to their inquiries and resolving their issues in a timely and professional manner * Respond effectively to all forms of inbound and outbound contacts, including phone calls, emails, and chats * Track and document all inquiries using our customer relationship management (CRM) system * Process new applications for health care coverage via the telephone, including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans * Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested * Facilitate the fulfillment of caller requests for materials via mail, email, or download * Facilitate translation services for non-English speaking callers according to procedures * Escalate calls or issues to the appropriate designated staff for resolution as needed * Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems **Essential Qualifications** * High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience * Must be fluent in English and Spanish * Strong data entry and telephone skills * Excellent organizational, interpersonal, written, and verbal communication skills * Ability to perform comfortably in a fast-paced work environment * Ability to successfully execute many complex tasks simultaneously * Ability to work as a team member, as well as independently * Previous experience with computers, phone systems, and headsets preferred * Previous experience in customer service and call center preferred **Preferred Qualifications** * Previous experience in a similar role, preferably in a healthcare or insurance environment * Knowledge of the Marketplace and health care coverage options * Experience with CRM systems and data entry software * Bilingual in other languages, such as Portuguese, French, or German **Technical Requirements** * Must have a personal PC with operating system of Windows 10 or higher * Home internet speed 25+ Mbps download speed; 15+ Mbps upload and hardwired * PC Processor: Intel i5, AMD Ryzen 5, or better * PC Memory: 3.1 8+ GB RAM * PC Hard Drive Storage: 4.1 256 GB SSD * USB Headset with wired microphone * Webcam * Smartphone: Android or Apple smartphone with working camera and capability of installing applications necessary for daily system login **What We Offer** * Competitive hourly rate of $19.00 * Benefits including Medical, Dental, Vision, and 401k * Paid Time Off (PTO) and Holidays * Employee Recognition, Discount, and Wellness Programs * Diversity, Equity, and Inclusion Initiatives * Professional Development Opportunities **Work Environment** * Remote work arrangement, with the flexibility to work from the comfort of your own home * Collaborative and supportive team environment * Opportunities for growth and development in a dynamic and innovative organization **How to Apply** If you're passionate about delivering exceptional customer service, have a flair for languages, and thrive in a fast-paced environment, we encourage you to apply! Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! Apply for this job