Job Description
At arenaflex, we're on a mission to revolutionize the way businesses operate by providing top-notch products and exceptional customer service. As a leading distributor of shipping, industrial, and packaging materials, we're committed to delivering legendary service to our customers. We're now seeking an experienced Bilingual Customer Support Specialist to join our team in Mission Viejo, CA.
- *About arenaflex**
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. We're proud to be a drug-free workplace and an EEO/AA Employer/Vet/Disabled. Our commitment to excellence has earned us a reputation as a trusted partner in the industry. We're dedicated to providing a positive and inclusive work environment that fosters growth, learning, and success.
- *Job Summary**
As a Bilingual Customer Support Specialist at arenaflex, you'll be the face of our company, providing exceptional service to our customers over the phone, email, and chat. You'll be responsible for processing customer orders, making product recommendations, and handling account inquiries using our world-class technology. If you're a people person with excellent communication and problem-solving skills, we want to hear from you!
- *Key Responsibilities**
- Process customer orders, make product recommendations, and handle account inquiries using world-class technology
- Be a product and solutions expert! We'll equip you to answer product, pricing, and shipping questions quickly and confidently
- Build business relationships with customers over phone, email, and chat
- Understand customer needs and recommend arenaflex's best solutions
- Help customers navigate arenaflex's website and online ordering
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- *Minimum Requirements**
- High school diploma or equivalent. Bachelor's degree preferred
- Excellent problem-solving, listening, and communication skills
- Prior customer service experience is a plus, but if you're eager to learn, we'll train you!
- Bilingual (English/Spanish) - fluent in both verbal and written forms
- *Preferred Qualifications**
- 1-2 years of customer service experience in a call center or retail environment
- Experience with CRM software and other customer service tools
- Strong knowledge of customer service principles and practices
- Ability to work in a fast-paced environment with multiple priorities
- Strong analytical and problem-solving skills
- *Skills and Competencies**
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a team environment and build strong relationships with colleagues
- Strong attention to detail and organizational skills
- Ability to adapt to changing priorities and deadlines
- Strong knowledge of customer service principles and practices
- *Career Growth Opportunities and Learning Benefits**
- In-depth training to help you sharpen your communication and problem-solving skills
- Opportunities for career growth and advancement within the company
- Collaborative in-person setting with regular team events
- Access to professional continuing education through our Tuition Assistance Program
- Opportunities to develop leadership skills and take on new challenges
- *Work Environment and Company Culture**
- Clean, modern facilities with a first-class fitness center and nearby walking path
- Collaborative and inclusive work environment that fosters growth and learning
- Opportunities to build strong relationships with colleagues and customers
- Recognition and rewards for outstanding performance and contributions
- Flexible work arrangements to support work-life balance
- *Compensation, Perks, and Benefits**
- Competitive hourly rate of $27-$32 per hour
- $4 shift differential for overnight shifts
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee perks, including a best-in-class fitness center and nearby walking path
- *How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team as a Bilingual Customer Support Specialist in Mission Viejo, CA.
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