Job Description
- *Job Summary:**
Join arenaflex, a family-owned company built on stability and success, as a Bilingual Customer Support Specialist - Overnights in Santa Ana, CA. As a key member of our team, you will be responsible for delivering legendary customer service, processing customer orders, and building business relationships with customers over phone, email, and chat. If you are a motivated and customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
- *About arenaflex:**
arenaflex is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. As a family-owned company, we value stability, success, and customer satisfaction. Our commitment to excellence has earned us a reputation as a trusted partner for businesses and individuals alike. At arenaflex, we believe in investing in our employees and providing them with the tools and resources they need to succeed.
- *Job Responsibilities:**
As a Bilingual Customer Support Specialist - Overnights in Santa Ana, CA, your primary responsibilities will include:
- Processing customer orders, making product recommendations, and handling account inquiries using world-class technology
- Being a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
- Building business relationships with customers over phone, email, and chat
- Understanding customer needs and recommending arenaflex's best solutions
- Helping customers navigate arenaflex's website and online ordering
- *Minimum Requirements:**
To be successful in this role, you will need to meet the following minimum requirements:
- High school diploma or equivalent; Bachelor's degree preferred
- Excellent problem-solving, listening, and communication skills
- Prior customer service experience is a plus, but if you are eager to learn, we will train you!
- Bilingual (English / Spanish) - fluent in both verbal and written forms
- *Benefits:**
As a valued member of our team, you will enjoy a comprehensive benefits package, including:
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks, including best-in-class, clean, modern facilities, first-class fitness center, and nearby walking path
- *Work Environment and Company Culture:**
At arenaflex, we pride ourselves on creating a collaborative and supportive work environment that encourages growth and development. Our team is dedicated to delivering exceptional customer service and working together to achieve our goals. As a Bilingual Customer Support Specialist - Overnights in Santa Ana, CA, you will be part of a dynamic team that values diversity, inclusion, and employee satisfaction.
- *Career Growth Opportunities and Learning Benefits:**
arenaflex is committed to investing in our employees' growth and development. As a Bilingual Customer Support Specialist - Overnights in Santa Ana, CA, you will have access to:
- In-depth training to sharpen your communication and problem-solving skills
- One-on-one peer mentoring and room to grow in your career
- Regular team events and opportunities to build strong relationships with your colleagues
- *Compensation and Perks:**
As a Bilingual Customer Support Specialist - Overnights in Santa Ana, CA, you will be compensated with a competitive hourly rate of $27 to $32 per hour, with a $4 shift differential. You will also enjoy a range of benefits, including complete health insurance coverage, 401(k) with 6% employer match, and multiple bonus programs.
- *How to Apply:**
If you are a motivated and customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.
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- *Equal Employment Opportunity:**
arenaflex is an EEO/AA Employer/Vet/Disabled. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
- *Contact Information:**
If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you!
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