Job Description
Join arenaflex, a leading marketing platform for brands operating in distributed ecosystems, as we seek an exceptional Bilingual Customer Support Specialist to provide top-notch support to our local channel partners and their advertising partners. As a key member of our global client and customer success team, you will play a critical role in bridging communication between regional teams and global stakeholders, ensuring quality, identifying potential risks and issues, and providing excellent customer service in both English and Japanese. **About arenaflex** arenaflex is a cutting-edge marketing platform that synchronizes global companies' internal and external teams across channels, markets, and regions. By leveraging AI-powered technology, vertical expertise, local insights, and strategic partnerships, we optimize marketing performance and empower partner growth at scale. Our innovative approach has made us a leader in the industry, and we're committed to delivering exceptional results for our clients and customers. **Key Responsibilities** As a Bilingual Customer Support Specialist, you will be responsible for: * Reviewing marketing materials against established guidelines and brand standards, entering results into a database, and communicating results to advertisers * Working with multiple clients and customers (primarily via phone, chat, and email) to understand their marketing needs and provide support * Maintaining accurate profile and communication records with proactive recognition and reporting tied to support and actions provided * Coaching customers and advertising partners in creating and submitting brand-enhancing content and program-abiding documentation * Collaborating with the team to participate in idea-sharing and brainstorming sessions * Providing ongoing feedback, both internally and proactively communicating status and recommendations to customers * Performing website functionality checks and quality control checks to ensure accuracy and compliance with program guidelines (QC) * Identifying potential risks and issues and escalating them to the relevant teams for resolution **Essential Qualifications** To be successful in this role, you will need: * Fluency in both English and Japanese, with the ability to communicate effectively in both languages * A Bachelor's degree in business, communication, journalism, marketing, or a related field * Less than 1 year of marketing or advertising experience (entry-level) * Some remote-work experience preferred, with a demonstrated ability to work independently * Established technical competence, including experience with Microsoft Word, Excel, and Outlook * Strong attention to detail and excellent time management * Solid verbal and written communication skills * Exceptional client and customer service skills * Ability to organize work, multitask, and meet deadlines * Exceptional ability to work within a team environment * A natural curiosity and eager desire to learn **Preferred Qualifications** While not essential, the following qualifications would be beneficial: * Experience working in a customer-facing role, particularly in a marketing or advertising environment * Familiarity with arenaflex's marketing platform and technology * Experience with data analysis and reporting * Strong problem-solving skills and ability to think critically **Career Growth Opportunities and Learning Benefits** As a Bilingual Customer Support Specialist at arenaflex, you will have the opportunity to: * Develop your skills and expertise in marketing, customer service, and communication * Work with a diverse range of clients and customers, gaining valuable experience and insights * Collaborate with a talented team of professionals, sharing ideas and best practices * Participate in ongoing training and development programs, staying up-to-date with the latest industry trends and technologies * Contribute to the growth and success of arenaflex, a leading marketing platform in the industry **Work Environment and Company Culture** arenaflex is a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. Our team is passionate about delivering exceptional results for our clients and customers, and we're committed to fostering a positive and inclusive work environment. As a Bilingual Customer Support Specialist, you will be part of a close-knit team that is dedicated to excellence and continuous improvement. **Compensation, Perks, and Benefits** arenaflex offers a competitive salary range of $37,000 - $45,000 annually, based on experience, skills, and internal equity, in compliance with Hawaii state law. In addition to a comprehensive compensation package, we offer: * A comprehensive benefits program, including medical, dental, and vision insurance * A 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional development and career growth * A dynamic and supportive work environment **How to Apply** If you're a motivated and customer-focused individual with a passion for marketing and communication, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the role. We look forward to hearing from you! []( Apply for this job