Job Description
At careerzynith, we're on a mission to revolutionize the way businesses interact with their customers. As a leading provider of innovative solutions, we're seeking a highly skilled and motivated Bookkeeping Software Customer Support Specialist to join our team. In this exciting remote opportunity, you'll have the chance to work with a dynamic team, utilize your expertise in bookkeeping and accounting software, and provide top-notch customer support to our clients.
- *Why Join careerzynith?**
At careerzynith, we believe in creating a work environment that's flexible, supportive, and empowering. As a Bookkeeping Software Customer Support Specialist, you'll enjoy the following benefits:
- **Work from Home**: Say goodbye to commuting hassles and hello to the convenience of working from home. Our flexible schedule allows you to create a work environment that suits your needs.
- **Flexibility**: Schedule your own hours and enjoy the freedom of creating a schedule that works best for you. Whether you're a morning person or a night owl, we've got you covered.
- **Gain Experience**: Expand your skillset and broaden your horizons while providing exceptional customer service to clients from diverse industries.
- **Supportive Environment**: Our team is dedicated to helping you succeed. We're here to support you every step of the way, so you can focus on delivering top-notch service to our clients.
- *Earnings Potential**
As a Bookkeeping Software Customer Support Specialist, you'll have the opportunity to earn up to $20.40 per hour. With a guaranteed minimum of 45 minutes for each hour if available for the full 60 minutes, you'll be able to maximize your earnings potential.
- *Schedule**
Our flexible schedule allows you to create your own schedule, with available hours between 8 am and 8 pm CST, Monday to Friday. Whether you're a morning person or a night owl, we've got you covered.
- *Skills Needed**
To succeed in this role, you'll need:
- **Proficiency in QuickBooks Online or Comparable Accounting Software**: You'll be working with clients who use QuickBooks Online or similar accounting software, so it's essential that you're familiar with these systems.
- **Bookkeeping/Accounting Expertise**: You'll need to have a solid understanding of bookkeeping and accounting principles, including AR, AP, journal entries, reconciliation, and more.
- **Customer Service Experience**: You'll be providing customer support via phone, so it's essential that you have excellent communication skills and a friendly, professional demeanor.
- **Tech Savvy**: You'll need to be comfortable using technology and have a strong understanding of computer systems and software.
- **Cross-Selling Skills**: You'll have the opportunity to cross-sell relevant products to clients, so it's essential that you're comfortable with this aspect of the role.
- *Work Environment Requirements**
To ensure that you're able to provide the best possible support to our clients, we require:
- **Quiet, Uninterrupted Space**: You'll need a quiet, uninterrupted space to work from, free from distractions and interruptions.
- **Organized Desk Area**: You'll need to have an organized desk area, with all necessary equipment and resources within easy reach.
- *Technology Requirements**
To ensure that you're able to perform your duties effectively, we require:
- **Personal Computer**: You'll need a personal computer (no tablet) with a wired internet connection (no wi-fi or mobile internet).
- **Broadband Internet Connection**: You'll need a broadband internet connection with a minimum download speed of 10 Mbps.
- **Wired USB Headset**: You'll need a wired USB headset with microphone to ensure clear communication with clients.
- **Valid Antivirus Software**: You'll need to have valid antivirus software installed, running, and up to date to protect your computer and our systems.
- *Important Information**
To be eligible for this role, you must:
- **Live and Work in the United States**: Except for California, New York, Pennsylvania, and Washington, where we are currently unable to work with contractors.
- **Pass a Criminal Background Check**: You'll need to successfully pass a criminal background check to ensure that you're eligible to work with our clients.
- **Be an Independent Contractor**: As a contractor, you'll be responsible for your own taxes and benefits. You'll be required to sign a contract that outlines the terms of your employment and your responsibilities as an independent contractor.
- *Job Type**
This is a contract role, with a flexible schedule and the opportunity to earn up to $20.40 per hour.
- *Pay**
The pay for this role is $15.30 - $20.40 per hour, depending on your experience and qualifications.
- *Schedule**
The schedule for this role is Monday to Friday, with available hours between 8 am and 8 pm CST.
- *Work Location**
This is a remote opportunity, with the flexibility to work from home.
If you're a motivated and experienced Bookkeeping Software Customer Support Specialist looking for a new challenge, we'd love to hear from you. Apply now to join our team at careerzynith and take the first step towards a rewarding and challenging career.
Apply for this job