Job Description
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Business (B2B) Customer Service Support Representative to of talented professionals who are dedicated to helping businesses succeed. About arenaflex arenaflex is a leading provider of innovative wireless solutions, empowering businesses to stay connected and thrive in today's fast-paced world.
Our team is passionate about delivering exceptional customer experiences, and we're committed to helping our customers achieve their goals. As a Business (B2B) Customer Service Support Representative, you'll be at the forefront of this mission, working closely with our customers to understand their needs and provide tailored solutions. Key Responsibilities: As a Business (B2B) Customer Service Support Representative, you'll be responsible for: * Interacting with business customers via phone and email to assist with business accounts, providing information about products and services, and resolving credit, customer service, and billing concerns.
* Acting as a liaison between customers, business representatives, and arenaflex support paths to ensure seamless resolution of issues. * Maintaining accurate records of business interactions or transactions, including details of inquiries, complaints, or comments, as well as actions taken. * Processing service requests through appropriate arenaflex channels to facilitate timely reconciliation and ensure correct authorization is received, recorded, and saved on all requests. * Conducting account analysis and reviews, and proposing solutions to improve customer satisfaction.
* Following up with businesses to document their experience with service and ensuring that their needs are met. * Collaborating with Cellular Sales B2B representatives to provide optimal care and support to our customers. * Utilizing a range of tools, including Word, Excel, Salesforce, and spreadsheets, to manage customer interactions and data. * Maintaining accurate and detailed records of customer interactions, including typing extensive and accurate records. Essential
Qualifications: * High School diploma or equivalent experience required.
* Proficient in bolthires Office and basic computer skills. * Experience with face-to-face or telephone sales preferred. * Experience with customer service over the phone preferred. * Adaptability: ability to maintain effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people. * Attention to detail: taking responsibility for a thorough and detailed method of working. * Customer Focus: knowing the (internal and external) customer business needs and acting accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service.
* Organizational Awareness: having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization. * Planning and Organizing: setting priorities and defining actions, time, and resources needed to achieve predefined goals. * Written Communication: expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Preferred
Qualifications: * Experience working in a customer-facing role, preferably in a sales or customer service environment. * Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues. * Ability to work in a fast-paced environment, prioritizing multiple tasks and managing competing demands. * Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions. * Experience with CRM software, such as Salesforce, and other customer service tools.
What We Offer: * Competitive base pay of $18/hour. * Comprehensive health, vision, and dental insurance. * 401(k) matching program. * Health and Wellness Program. * Discount on arenaflex services. * Employee Assistance Program. * Onsite gym and walking trail. * Flexible scheduling to accommodate your needs. Work Environment and Culture: arenaflex is committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to helping our customers achieve their goals.
As a Business (B2B) Customer Service Support Representative, you'll be part of a dynamic team that values collaboration, innovation, and customer satisfaction. Schedule:
This is a full-time position, with a standard schedule of 8:00 a.m. to 6:00 p.m. Monday through Friday. However, we understand that flexibility is essential, and we're happy to accommodate your needs. : If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.
Please apply including your resume and a cover letter, to. We can't wait to hear from you!
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