Job Description
At arenaflex, we're committed to empowering our employees to thrive in a dynamic and inclusive work environment. As a leading global provider of real estate and investment management services, we're shaping the future of the industry for a better world. We're now seeking an experienced Business Support, Customer Service Representative to join our team in a fully remote opportunity. **Job Overview** As a Business Support, Customer Service Representative, you'll be the face of arenaflex at our client's site, interacting and addressing the needs of guests/tenants by maintaining strong public relations, taking feedback/suggestions, and ensuring a seamless customer experience. You'll be responsible for: * Cooperating, coordinating, and communicating with other departments to ensure good customer experience and taking customer feedback, after every service request, complaint, and sharing the feedback points with the team for improvement of services. * Maintaining a hospitality outlook and always looking presentable. * Taking ownership of requests or complaints and ensuring they are handled effectively within the agreed-upon timeframe (TAT). * Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. * Responding to emergency situations (as per arenaflex policies) and contacting the proper authorities when needed. * Being familiar with lost and found procedures. * Nominating and attending training programs at the site/arenaflex office. * Addressing concerns through daily checking of mails for priority requests. * Receiving calls and emails from clients. * Ensuring closure of complaints by proper communication to stakeholders. * Helping in activities like filing, checking, and maintaining inventory records, MMR, DMR, complaint trackers, dashboard, etc. * Updating the handover/takeover register before the end of the shift for all completed/pending tasks. * Managing and participating in events, overlooking general maintenance, and guest handling. **Site Details** You'll be working on Raheja Ascencio, a residential site located at Powai, Mumbai. The site dynamics include: * Work Schedule: Flexible shifts, including weekends and holidays. * Site team: Property Manager + 2 other team members. * Reporting: You'll be directly reporting to the Customer Relation Manager/Property Manager as per site. **Sound like you?** If you're a meticulous and analytical individual with excellent problem-solving skills, we want to hear from you! You should be able to: * Pay attention to detail and handle complaints, settle disputes, and resolve grievances and conflicts. * Possess the ability to collate information, using logic and reasoning to identify alternative solutions, conclusions, or approaches to problems. * Have good communication skills with fluency in English and Hindi language. * Be willing to work in flexible shifts, weekends, and holidays. * Have a basic understanding of operating computers, mobile applications, and MS Office (Excel, Word, PowerPoint, etc.). **Qualifications** We're looking for a candidate with a relevant educational background in hospitality with a minimum of 1-2 years of work experience or 2-3 years of experience in client/customer service-facing roles. **What we can do for you** At arenaflex, we're committed to empowering your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package. We'll help you realize your full potential in an entrepreneurial and inclusive work environment. You'll have the opportunity to: * Thrive in a dynamic and inclusive work environment. * Grow meaningful careers and find a place where you belong. * Develop your skills and competencies through dedicated training programs. * Enjoy a competitive salary and benefits package. * Work with a global platform combined with local expertise. **Apply now** If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table! Seize this opportunity to make a significant impact and take the first step towards a rewarding new role. **About arenaflex** arenaflex is a leading global provider of real estate and investment management services. We're committed to shaping the future of the industry for a better world. With over 200 years of experience, we've helped clients, people, and communities SEE A BRIGHTER WAYSM. We're a Fortune 500 company with operations in over 80 countries around the world, driven by our purpose to shape the future of real estate for a better world. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. Apply for this job