Job Description
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Cement Dispatch & Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest levels of service, satisfaction, and profitability. If you're a motivated and customer-focused individual with a passion for dispatch and customer service, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions in the cement industry. Our team is dedicated to delivering exceptional customer experiences, and we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support our employees' well-being. **Job Summary** As a Cement Dispatch & Customer Service Representative, you'll be responsible for interacting with customers, vendors, and company operations with a professional and service-oriented approach. You'll process customer, driver, and hauler inquiries and orders using our dispatch system, determine the best delivery methods and negotiate rates directly with vendors and customers, and manage hauler relationships, paperwork collection, and order processing. You'll also work with customers to adjust truck demand to meet proper delivery rates and determine callouts for the next day. **Key Responsibilities** * Process customer, driver, and hauler inquiries and orders using dispatch system * Determine best delivery methods and negotiate rates directly with vendors and customers * Solicit and schedule orders in a timely and efficient manner * Schedule trucks to maximize efficiency and profitability * Manage hauler relationships, paperwork collection, and order processing * Work with customers to adjust truck demand to meet proper delivery rates * Determine callouts for the next day * Regular attendance and physical presence at work is an essential function of this position * Perform additional duties as required to meet business needs **Qualifications** * High School Diploma or equivalent required * Extensive knowledge of the Chicagoland & NWI/WI area * Minimum of 2 years of dispatch experience * Ability to read, write, and speak Spanish and Polish preferred * Ability to make quick decisions that meet established goals when under pressure * Read and understand maps * Remain calm in high-pressure situations * Communicate effectively with a wide variety of customers and an effective problem solver * Good computer skills and general knowledge of Sales and Dispatch software **Working Conditions** * Operation within a professional office environment * Routine usage of standard office equipment such as computers, phones, photocopiers, and filing cabinets * Extensive email, messaging, and phone communication * Customer contact, driver management, and daily dispatching may result in stressful situations * Handle extended hours during peak season / as business deems necessary * Varied work schedule – split coverage during peak demands. Generally, office hours during season 5:00 AM - 5:30 PM Monday - Friday, periodic Saturdays (6AM - 2PM), Off season 7:30 AM - 3:30 PM Monday - Friday **Physical Requirements** * Extended periods of sitting in chair, occasional standing, bending, kneeling, stooping, reaching, grabbing, and pulling * Frequent use of fingers, wrists, and hands to enter data using a keyboard * Regularly required to talk or hear; frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms * Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl **Specific Vision Abilities Required** * Close vision * Distance vision * Color vision * Peripheral vision * Depth perception * Ability to adjust focus **Benefits and Perks** * Competitive salary * Opportunities for career growth and professional development * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) plan with company match * Paid time off and holidays * Flexible work schedule and remote work options * Access to cutting-edge technology and tools * Collaborative and supportive work environment **Why Join arenaflex?** At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support our employees' well-being. If you're a motivated and customer-focused individual with a passion for dispatch and customer service, we want to hear from you! **How to Apply** If you're ready to take your career to the next level, please submit your application today. We can't wait to hear from you! Apply Now Apply for this job