Job Description
At careerzynith, we're dedicated to providing our customers with a distinctive and delightful experience that sets us apart from the rest. As an Experienced Client / Customer Service Representative, you'll play a vital role in achieving this goal by delivering exceptional patient and customer experiences that exceed expectations.
- *About careerzynith**
careerzynith is a leading healthcare and retail company that's passionate about making a positive impact on people's lives. With a strong commitment to customer satisfaction, we strive to create a welcoming and inclusive environment where our customers feel valued and supported. As a member of our team, you'll have the opportunity to work with a talented and diverse group of professionals who share our passion for delivering exceptional customer experiences.
- *Key Responsibilities**
As an Experienced Client / Customer Service Representative, your key responsibilities will include:
- Registering sales on assigned cash register and providing customers with courteous, fair, friendly, and efficient checkout service
- Engaging customers and patients by greeting them and offering assistance with products and services
- Resolving customer issues and answering questions to ensure a positive customer experience
- Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
- Providing customers with courteous, friendly, fast, and efficient service
- Registering customer purchases on assigned cash register, collecting cash and distributing change as requested
- Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
- Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
- Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, filling prescriptions, and verifying medicine
- Reporting prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
- Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
- Processing manual claims for third-party program prescription services in a timely and efficient manner
- Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
- Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs
- Ensuring compliance with state and local laws regarding regulated products
- Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
- Assisting with separation of food items and product placement as specified by policies/procedures
- Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine
- Suggestive selling of promotional photo products
- Assumming web pick-up responsibilities, including monitoring orders, filling orders, and delivering orders to customers as they arrive at the store
- *Essential Qualifications**
To be successful in this role, you'll need to possess the following essential qualifications:
- High school diploma or equivalent required; some college or pharmacy technician training preferred
- 1-2 years of customer service experience in a retail or healthcare setting
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask with ease
- Strong problem-solving and conflict resolution skills
- Basic math skills and accuracy with handling cash and operating a cash register
- Ability to lift up to 25 pounds and stand for long periods of time
- Availability to work a variety of shifts, including evenings, weekends, and holidays
- *Preferred Qualifications**
While not required, the following qualifications are preferred:
- Pharmacy technician certification or training
- Experience working in a pharmacy or healthcare setting
- Knowledge of pharmacy systems and equipment
- Basic computer skills and familiarity with point-of-sale systems
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- *Skills and Competencies**
To succeed in this role, you'll need to possess the following skills and competencies:
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment and multitask with ease
- Basic math skills and accuracy with handling cash and operating a cash register
- Ability to lift up to 25 pounds and stand for long periods of time
- Strong attention to detail and organizational skills
- Ability to work independently and as part of a team
- Basic computer skills and familiarity with point-of-sale systems
- *Career Growth Opportunities and Learning Benefits**
As an Experienced Client / Customer Service Representative at careerzynith, you'll have the opportunity to grow and develop your skills and career. We offer a range of training and development programs, including:
- On-the-job training and coaching
- Pharmacy technician certification and training
- Continuing education credits and workshops
- Opportunities for advancement and career growth
- A supportive and inclusive work environment
- *Work Environment and Company Culture**
At careerzynith, we're committed to creating a welcoming and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the following values:
- Respect and empathy for all individuals
- A commitment to customer satisfaction and excellence
- A passion for innovation and continuous improvement
- A focus on teamwork and collaboration
- A commitment to diversity, equity, and inclusion
- *Compensation, Perks, and Benefits**
As an Experienced Client / Customer Service Representative at careerzynith, you'll be eligible for a competitive compensation package, including:
- Competitive hourly wage
- Opportunities for overtime and bonuses
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Discounts on careerzynith products and services
- Opportunities for career growth and advancement
- *Conclusion**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional patient and customer experiences, we encourage you to apply for this exciting opportunity at careerzynith. As an Experienced Client / Customer Service Representative, you'll have the opportunity to work in a dynamic and supportive environment that values your skills and contributions. Apply now to join our team and start making a positive impact on people's lives!
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