Job Description
At arenaflex, we're committed to improving health and improving lives. Our Revenue Cycle Management Division is seeking a highly motivated and customer-centric Client Customer Service Support Representative to join our team. As a valued member of our Contact Center team, you'll play a critical role in ensuring that our clients receive exceptional service and support. If you're passionate about delivering world-class customer experiences and motivated to work in a dynamic, innovative environment, then arenaflex is the perfect place for you! **About arenaflex's Revenue Cycle Management Division** arenaflex's Revenue Cycle Management Division is a leading provider of revenue cycle management solutions, dedicated to helping healthcare providers optimize their revenue cycle processes. Our team of experts is passionate about delivering exceptional service and support to our clients, and we're committed to helping them achieve their goals. As a Client Customer Service Support Representative, you'll be part of a dynamic team that's dedicated to making a positive impact on the lives of our clients and their patients. **Responsibilities** As a Client Customer Service Support Representative, you'll be responsible for: * Managing inbound and outbound calls in a timely manner, averaging 50-60 calls per day * Following approved standard operating procedures (SOPs) to update and provide necessary information to resolve denied claims * Continuous evaluation of current policies and SOPs and providing recommendations for process improvements * Handling sensitive information in a confidential manner * Reading and understanding of explanation of benefits or correspondence * Accurately documenting all accounts, ensuring guidelines and regulations are followed * Communicating via telephone with physicians, insurance companies, and patients * Utilizing tools to verify eligibility, claim status, and/or to obtain better billing information **Qualifications** To be successful in this role, you'll need: * A High School Diploma or equivalent * Minimum one year of work experience * Previous call center and customer service experience is strongly preferred * Previous medical experience is strongly preferred * Strong phone and verbal communication skills, along with active listening skills * Ability to meet deadlines and exercise critical thinking skills **Remote Work** As a Client Customer Service Support Representative, you'll have the opportunity to work from home in a structured environment with dedicated time for lunch and breaks. You'll need to be able to manage your time and tasks independently while maintaining productivity. **Technical Requirements** To ensure a seamless remote work experience, you'll need: * An internet download speed of at least 50 megabytes per second * No satellite internet * Ability to connect equipment to a router/modem with an Ethernet cord (equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspots with an Ethernet port) **Why Join arenaflex?** * Work from home opportunity! * Generous paid time off! * Medical, Vision, and Dental Insurance Options! * Flexible Spending Accounts! * 401(k) and Employee Stock Purchase plans! * No Charge Lab Testing! * Fitness Reimbursement Program! * And many more incentives! **Application Window** The application window for this position closes on 9/30/2025. **Schedule** The schedule for this position is Monday-Thursday, 9 AM to 6 PM EST, and Friday, 8 AM to 5 PM EST. **Pay Range** The pay range for this position is $15.25 per hour to $16.00 per hour (state minimum wages apply if higher). **Benefits** arenaflex offers comprehensive benefits to eligible employees, including: * Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan. * Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. **Equal Opportunity Employer** arenaflex is proud to be an Equal Opportunity Employer. We strive for inclusion and belonging in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. **Accessibility** If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility. 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