Job Description
At arenaflex, we're revolutionizing the healthcare industry by empowering every healthcare decision with the right data, at the right time, in the right format. As a leader in health data exchange, we're committed to creating a world where data is secure, accessible, and usable to inform better health decisions. Our platform is powered by the largest, most diverse health data network in the U.S., and we're trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. We're seeking an experienced CPC Processor Customer Support Representative to join our high-performing, values-driven team. As a key member of our customer support team, you'll play a vital role in ensuring that patients, insurance companies, and attorneys receive accurate and timely medical record status information. If you're passionate about delivering exceptional customer service, working in a high-volume production environment, and leveraging your technical skills to drive results, we encourage you to apply. **Job Summary:** As a CPC Processor Customer Support Representative, you'll be responsible for processing medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical record status. You'll work in a remote call center environment, using two computer monitors to document information in multiple platforms. This is a full-time role, Monday through Friday, 8:00 AM to 4:30 PM EST. **Key Responsibilities:** * Process medical record requests by taking calls from patients, insurance companies, and attorneys to provide medical record status * Document information in multiple platforms using two computer monitors * Work in a high-volume production environment, meeting productivity and quality standards * Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner * Collaborate with internal teams to resolve complex issues and ensure seamless customer experience * Stay up-to-date on company policies, procedures, and product knowledge to provide accurate information to customers **Essential Qualifications:** * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of experience in a customer-facing role, preferably in a call center environment * Excellent communication and interpersonal skills, with the ability to work with diverse customer groups * Proficient in Microsoft Office, including Word and Excel * Ability to work in a fast-paced, high-volume production environment * Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues **Preferred Qualifications:** * Experience working in a healthcare or medical records environment * Familiarity with electronic health records (EHRs) and medical record systems * Certification in customer service or a related field (e.g., CPC, CMA) * Experience working in a remote call center environment **Skills and Competencies:** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, high-volume production environment * Proficient in Microsoft Office, including Word and Excel * Strong attention to detail and accuracy * Ability to work independently and as part of a team * Strong customer service skills, with a focus on resolving issues and meeting customer needs **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our employees grow and develop their careers. As a CPC Processor Customer Support Representative, you'll have opportunities to: * Develop your technical skills and knowledge of our products and services * Collaborate with internal teams to resolve complex issues and drive results * Participate in training and development programs to enhance your customer service and technical skills * Take on additional responsibilities and contribute to the growth and success of our organization **Work Environment and Company Culture:** arenaflex is a values-driven organization that prioritizes diversity, equity, and inclusion. We're committed to creating a work environment that's inclusive, supportive, and empowering. As a remote call center employee, you'll have the flexibility to work from home and enjoy a range of benefits, including: * Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor * Company equipment provided, including computer, monitor, virtual phone, and other necessary tools * Full benefits, including PTO, health, vision, and dental insurance, and 401(k) savings plan * Tuition assistance and opportunities for professional development **Compensation and Perks:** The estimated base pay range for this role is $15-$18.32 USD per hour. We offer a comprehensive benefits package, including: * Full benefits, including PTO, health, vision, and dental insurance, and 401(k) savings plan * Tuition assistance and opportunities for professional development * Company equipment provided, including computer, monitor, virtual phone, and other necessary tools * Flexible work arrangements, including remote work options **How to Apply:** If you're passionate about delivering exceptional customer service, working in a high-volume production environment, and leveraging your technical skills to drive results, we encourage you to apply. Please submit your resume and a cover letter explaining your qualifications and interest in the role. We're an equal opportunity employer and welcome applications from diverse candidates. **Equal Employment Opportunity:** arenaflex is committed to a work environment free from job discrimination. We're proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here . Apply for this job