Job Description
Join arenaflex, a highly admired and award-winning building society, as a Customer Assistant in our Macclesfield branch. As a key member of our team, you will play a vital role in delivering exceptional customer service, building relationships with existing and new customers, and promoting our products and services. This is an exciting opportunity to join a dynamic and forward-thinking organization that values its employees and is committed to making a positive impact in the community. **About arenaflex** arenaflex is a leading building society that has been serving its members for over 150 years. We are proud of our reputation for providing excellent customer service, innovative products, and a commitment to social responsibility. Our mission is to make a positive difference in the lives of our members, employees, and the wider community. We are a socially responsible employer, deeply committed to ensuring that everyone is supported to perform at their best. **Why join arenaflex?** * We offer a competitive salary, a contributory Stakeholder Pension Scheme, and a range of other benefits, including free Bupa health screening, minimum of 23 days paid holiday per annum, and a holiday purchase/sale scheme. * We are committed to continuous development opportunities, and we are open to discussing working flexibly. * We have a strong focus on employee well-being, with a range of initiatives in place to support mental health, physical health, and financial well-being. * We are a values-driven organization, with a strong commitment to social responsibility and community engagement. **Key Responsibilities** As a Customer Assistant, you will be responsible for: * Building relationships with existing and new customers, promoting our products and services, and identifying customer needs. * Providing exceptional customer service, both face-to-face and over the telephone, to meet the needs of our existing and new members. * Working as part of a team to deliver exceptional customer service, contributing to the achievement of Branch Network objectives, and supporting the overall success of the Society. * Processing customer requests accurately and efficiently, ensuring that tills balance and all administration is processed accurately first time. * Achieving individual objectives, supporting the achievement of Branch Network objectives, and contributing to the overall success of the Society. * Working from other branches from time to time to support operational demand requirements. * Embracing and working in line with the Society's core values, having a good understanding of the Society's products, services, and processes required to carry out the role. * Working as part of a team, providing flexibility where required, and being willing to travel to other locations within the business. * Supporting the Branch Manager to raise the branch profile in the area by participating in networking and community events. * Being receptive of and willing to embrace change, presenting a professional image at all times, and taking ownership of your own development by actively participating in 1-2-1s and Personal Development Reviews. **Essential Qualifications and Experience** * Good level of numeracy and literacy * Experience of working in a customer service environment * Experience of contributing effectively working as part of a team * Excellent customer service skills are essential for this role * Ability to work as part of a team * Ability to identify customer needs * Ability to work on own initiative, demonstrate a can-do approach, and be willing to learn * Ability to competently use the basic functions on Microsoft Word and Excel **Preferred Qualifications and Experience** * Previous experience in a similar role within the financial services industry * Knowledge of the building society sector and its products and services * Experience of working in a fast-paced environment with multiple priorities * Ability to work under pressure and meet deadlines * Strong communication and interpersonal skills * Ability to work flexibly, including occasional evenings and weekends **What We Offer** * Competitive salary rates * 35 hour working week (full-time) * Contributory Stakeholder Pension Scheme * Free Bupa health screening * Minimum of 23 days paid holiday per annum plus bank and public holidays * Parental Schemes * Sick Pay guaranteed for 6 months for major illnesses * Holiday purchase/sale scheme * Life assurance of 4 times your annual salary * Employee assistance programme * Continuous development opportunities * We are open to discussing working flexibly **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please submit your application, including your CV and a covering letter, to [insert contact details]. We look forward to hearing from you. **Equal Opportunities** arenaflex is an equal opportunities employer and welcomes applications from all sections of the community. We are committed to diversity and inclusion and believe that a diverse workforce is essential to our success. We are proud to be a Disability Confident employer and are committed to making reasonable adjustments to ensure that our recruitment process is accessible to all. **Data Protection** arenaflex is committed to protecting your personal data and will only use your information for the purposes of recruitment and selection. Your data will be stored securely and in accordance with the General Data Protection Regulation (GDPR). By submitting your application, you consent to the processing of your personal data for the purposes of recruitment and selection. **Closing Date** The closing date for applications is [insert date]. We reserve the right to close the application process earlier if we receive a high volume of applications. Apply for this job