Job Description
At arenaflex, we're a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based organizations. We're not a recruitment agency – we're a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch. Our mission is to empower businesses to thrive in an ever-changing landscape, and we're looking for talented individuals to join our team. **About arenaflex** arenaflex is a leading provider of business process outsourcing solutions, serving a diverse range of industries and clients. Our team of experts is dedicated to delivering exceptional service, leveraging cutting-edge technology, and fostering a culture of innovation and collaboration. We're committed to helping our clients achieve their goals, and we're seeking like-minded professionals to join our team. **Job Summary** We're seeking an experienced Customer Billing Representative to join our team, working EST working hours from Monday to Friday, 15h00pm to midnight (SA Time). As a Customer Billing Representative, you'll be responsible for managing customer accounts, resolving billing inquiries, and maintaining accurate records. If you're a detail-oriented, analytical, and customer-focused individual with excellent communication skills, we encourage you to apply. **Working Hours and Requirements** * Monday to Friday from 15h00pm to midnight (SA Time) * A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. * A reliable power backup solution is required to manage load shedding and power outages. **Job Responsibilities** As a Customer Billing Representative, you'll be responsible for: * Managing customer accounts by reviewing outstanding balances and identifying the appropriate course of action for resolution. * Communicating clearly and professionally with customers via phone and email to address billing inquiries, provide account updates, and resolve discrepancies. * Maintaining accurate and detailed records of all interactions, payment arrangements, and account status updates in internal systems. * Collaborating with internal teams to ensure account information is accurate and up to date. * Following up consistently on past-due accounts to facilitate timely collections while maintaining a positive customer relationship. * Assisting in preparing financial documentation and reports related to billing and collections activity. **Requirements** To be successful in this role, you'll need: * Strong attention to detail with a methodical and analytical approach to problem-solving. * Excellent verbal and written English communication skills. * Proficient in Microsoft Office Suite, particularly Excel and Outlook. * Proficient with QuickBooks. * Ability to remain patient, empathetic, and professional in all customer interactions. **What We Offer** At arenaflex, we're committed to providing a supportive and inclusive work environment, where you can grow and develop your skills. We offer: * Competitive salary and benefits package. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. * Access to cutting-edge technology and tools. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Note** arenaflex is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. If you're not contacted within 14 working days, please consider your application unsuccessful. Apply for this job