Job Description
Welcome to arenaflex: Where Customer Experience Meets Exceptional Service At arenaflex, we believe that with the right support, people and businesses can achieve incredible things. Whether we're empowering our customers to move forward with confidence, taking commerce to new heights, or encouraging exploration, our colleagues are constantly pushing the boundaries of what's possible. And we're proud to back each other every step of the way. As a member of our team, you'll become part of a diverse community of over 60,000 colleagues, all working towards a common goal: to deliver an exceptional customer experience every day.
Our Unique Servicing Philosophy: Relationship Care arenaflex has revolutionized the global service experience by embracing a servicing philosophy that puts passion and individual personality at the heart of every customer interaction. Our Relationship Care approach creates opportunities to deliver value to our customers while deepening relationships with our company. As a Customer Care Professional, you'll be at the forefront of this approach, using your passion to serve and your personality to create meaningful connections with our customers.
Job Overview: Customer Care
Professional As a Customer Care
Professional at arenaflex, you'll be responsible for delivering extraordinary care to our customers by responding to their inquiries, resolving issues, and providing tailored solutions that meet their needs. You'll be the face of our company, working in a fast-paced, structured customer care environment to make it easy for our customers to do business with us. Your goal will be to deepen customer engagement with our products and services, celebrating their value to us and reinforcing the benefits of membership.
Key Responsibilities: Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast-paced, structured customer care environment Evaluate and analyze account information, recommending tailored solutions to our customers and reinforcing the benefits of membership Resolve product or service inquiries by asking probing questions, determining the cause of the issue, and selecting and articulating the best solution to drive brand advocacy Adhere to quality and compliance guidelines, documenting necessary account information and offering custom solutions that benefit the customer Grow and nurture customer relationships on every interaction, resulting in measurable customer value Deliver extraordinary results, measured by customer satisfaction, effectiveness, efficiency, and quality Qualifications and Requirements To be successful in this role, you'll need: A minimum of 2 years of BPO work experience At least 1 year of voice account experience from your most recent company A proven track record of success in your previous role (high performer) A Bachelor's degree, Associate's degree, or college undergraduate degree Work-from-home requirements: A minimum 25 mbps internet connection plan/speed A private and quiet area to work from home Flexibility to work in Taguig once community quarantine measures are lifted Preferred
Experience: We're looking for candidates with: Experience being measured on Customer VOC (Voice of Customer) or NPS (Net Promoter Score), as well as AHT (Average Handling Time) from their most recent company Prior experience in B2B and B2C servicing Premium customer service experience and/or sales experience, with a passion for building customer loyalty through exceptional listening and relationship building Sales experience (Value generation/consultative selling) is a plus What We Offer At arenaflex, we're committed to providing our employees with a supportive and inclusive work environment, opportunities for growth and development, and a comprehensive range of benefits.
These may include: Competitive compensation and rewards
Comprehensive health and wellness programs Opportunities for career advancement and professional growth A dynamic and diverse work environment Flexible work arrangements, including work-from-home options Access to cutting-edge technology and tools Recognition and reward programs for outstanding performance
Our Culture and Values At arenaflex, we're proud of our culture and values, which are built around a passion for customer service, a commitment to excellence, and a dedication to supporting our colleagues and communities.
We believe in: Delivering exceptional customer experiences Embracing diversity, equity, and inclusion Fostering a culture of innovation and continuous learning Supporting the well-being and development of our colleagues Building strong relationships with our customers, partners, and communities If you're passionate about serving customers, results-driven, and interested in working for a world-class global brand, then arenaflex may be the ideal fit for you. To apply, please including your resume and a cover letter outlining your experience and qualifications.
We can't wait to hear from you! Conclusion At arenaflex, we're committed to delivering exceptional customer experiences and building lasting relationships with our customers. As a Customer Care Professional, you'll play a critical role in achieving this goal, using your passion, skills, and experience to make a real difference in the lives of our customers. So why not join us on this exciting journey? to become a part of our dynamic team and start building a career that's truly exceptional.
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