Job Description
Are you a highly motivated and energetic individual looking to make a significant impact in a rapidly growing company? Do you have a passion for delivering exceptional customer experiences and a drive to learn and grow in a dynamic environment? If so, we invite you to join blithequark as an Experienced Customer Care Representative, where you will play a vital role in scaling our customer experience and driving business growth. **About blithequark** At blithequark, we are revolutionizing the way people think about food delivery and logistics. Our mission is to empower local economies and make a positive impact on our communities. We are a technology and strategy company that started with house-to-house delivery, and we are now expanding our scope to include a wide range of products and services. Our team is passionate about innovation, customer satisfaction, and employee growth, and we are looking for like-minded individuals to join our journey. **About the Job** As an Experienced Customer Care Representative, you will be a key partner to our outreach team, supporting job-specific guarantee enablement, process education, leader sales skill development, and a robust fresh recruit training program. This role will be heavily involved in supporting and enhancing onboarding in a remote setting, as well as collaborating with other team members to help the Stage group in expertise-based training and GTM/item and framework-based updates. You will have the opportunity to work with a high-energy team, drive business growth, and make a significant impact on our customer experience. **Key Responsibilities** * Collaborate with partners to uncover training and enablement needs across sales skills and internal processes, and develop comprehensive solutions that are executed through various mediums, including content creation, instructor-led live training, LMS courses, work aids, playbook development, teaching meetings, and more. * Regularly analyze projects to determine effectiveness, gather feedback, and identify areas for improvement and change throughout. * Work with the training team to ensure a seamless transition from sales fresh recruit training to a continued onboarding experience for the Stage sales team. * Supplement the current fresh recruit training program with additional software, including 1:1 rep training, administrator support, and more. * Be the face of blithequark for all agents across our SMB Stage Salespeople. * Approach every opportunity for knowledge transfer as a chance to upskill, persuade, and establish positive change across the business. * Utilize strong interpersonal skills and relationship-building in live, recorded, and web-based training materials. * Develop a deep understanding of how blithequark's processes, systems, and assets work. * Work in lock-step with other training prompts to share knowledge and upskill. * Bring innovative ideas to the team and elevate the current range of skills based on your experience and interests within the learning space. **We're Excited About You Because** * You are a highly energetic self-starter capable of working independently with remote management. * You have a help mentality – you love assisting others and watching them succeed. * You have a high EQ and are skilled at building relationships. * You advance quickly, have a bias for action, and don't let questions disrupt the flow of progress. * You thrive in a climate where there is constant change. * You consider systems and processes. **About the Team** The Client Stage Designing team is responsible for endpoint arrangement, management, and automation of macOS, Windows, ChromeOS, and VDI. Additional responsibilities include the zero-contact onboarding stream for fresh recruits, operating system/external software fixing, and level three accelerations from service desk. **We're Excited About This Opportunity Because** * You will support timely, technical solutions to scale endpoint management. * You will upgrade organizational efforts for end-user services. * You will seek out amazing opportunities for automation and alleviate manual cycles. * You will stay current with industry trends and best practices. * You will maintain code in GitHub and participate in peer review process. * You will work closely with cross-functional teams to develop processes and ideas. * You will gain insight into macOS management. **Essential Qualifications** * Experience regulating an Enterprise MDM framework (ideally Windows on Microsoft Intune) and a VDI environment. * 3+ years of experience managing the following tools for Windows support: Intune, Entra ID/Purple Promotion, M365, Autopilot, and more. * Knowledge in CI/CD for client designing cycles and tools. * 3+ years of experience in at least one of the following programming languages (not limited to): PowerShell, Python, Ruby, GoLang. * Experience working in a Lithe environment. **Preferred Qualifications** * Bachelor's degree in a related field. * Experience in customer-facing roles or sales. * Knowledge of customer relationship management (CRM) software. * Experience with data analysis and reporting. * Certification in customer service or sales. **Compensation and Benefits** The base salary for this position is $35-45 per hour, depending on location and experience. In addition to base salary, blithequark offers a comprehensive benefits package, including: * Health insurance * 401(k) plan with company match * Short-term and long-term disability insurance * Basic life insurance * Wellness benefits * Paid time off * Paid parental leave * And more! **How to Apply** If you are a motivated and enthusiastic individual looking to make a significant impact in a rapidly growing company, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the perfect fit for this role. We look forward to hearing from you! **About blithequark** At blithequark, we are passionate about innovation, customer satisfaction, and employee growth. We are a technology and strategy company that started with house-to-house delivery, and we are now expanding our scope to include a wide range of products and services. Our team is dedicated to making a positive impact on our communities and empowering local economies. **Join Our Team** We are excited to welcome talented individuals to our team and offer a range of benefits and perks, including: * Comprehensive health insurance * 401(k) plan with company match * Paid time off * Paid parental leave * And more! **Apply Now** If you are a motivated and enthusiastic individual looking to make a significant impact in a rapidly growing company, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the perfect fit for this role. We look forward to hearing from you! Apply for this job