Job Description
Join arenaflex, a leading provider of innovative transportation management solutions, as a Customer Care Representative in our fully remote WFH Indiana team. As a key member of our customer-facing team, you will be the frontline representative and image of arenaflex, handling inbound calls from Members, Clients, and Facilities to provide top-quality customer service experience to a diverse customer population. **About arenaflex** At arenaflex, we understand that our passengers deserve personalized attention and exceptional care. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then join us as we remove community barriers, together! **What will your job look like?** As a Customer Care Representative, you will be responsible for handling a variety of tasks which will increase in complexity as your skills progress. Your primary responsibilities will include: * Handling inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems to meet contract service levels * Providing top-quality customer service experience to a diverse customer population * Scheduling trips in the most cost-effective manner * Meeting job-specific key performance indicators and goals * Responding to all inquiries in a timely and professional manner * Recognizing, handling, and referring to situations of an emergent nature * Responding to and documenting customer complaints * Providing support on special projects as needed **What you'll need** To succeed in this role, you will need: * Experience, Education & Certifications: + Must reside in the State of Indiana + Must be 18 years of age or older + High School Diploma or GED + 1 year of Call Center experience + 6 months Customer Service experience + High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi "air cards" is prohibited + A quiet space within the home free of distractions to take in-coming calls * Skills: + Basic typing/computer experience with excellent navigational skills * Even better if you have... + Ability to acquire and maintain in-depth knowledge of, and adhere to, established Client Protocols, Departmental Policies and Procedures, and arenaflex's Transportation Provider Network + Ability to adhere to all established arenaflex and Employee Handbook guidelines + Knowledge of Microsoft Outlook, Word, and Excel + Strong and effective communication skills + Ability to maintain a high level of confidentiality + Ability to multi-task accurately + Demonstrate effective problem-solving skills + Maintain a positive & professional attitude **What's in it for you** As a valued member of our team, you will enjoy a competitive salary package, including: * Health and Life Insurance Plans * Dental and Vision Plans * 401(k) with a company match * Paid Time Off and Holiday Pay * Maternity/Paternity Leave * Casual Dress Environment * Tuition Reimbursement * arenaflex Perks Discount Program * Leadership Mentoring Opportunities **Salary** This position offers a salary package of a competitive salary, commensurate with experience. **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We consider qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact arenaflex's People & Culture. **Ready to Apply?** If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. **About arenaflex** arenaflex is a leading provider of innovative transportation management solutions. We understand that our passengers deserve personalized attention and exceptional care. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. **Company Description** Access to the grocery store, employment, medical care, and other community services are vital components of a healthy, productive life. As communities are challenged with increasing access while containing costs, arenaflex strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, arenaflex's leadership created arenaflex Transit, to offer an unparalleled hands-on management approach for transportation needs. arenaflex Transit offers viable solutions that help public transit agencies connect the pieces of a community's transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. From utilizing mobility management tools like assessments and travel training to promote public transit ridership, to fully managing the operation of fixed route and paratransit services, to overseeing quality assurance for multi-vendor transit systems, arenaflex Transit can help solve even your toughest transit challenges. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 12 years, arenaflex Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands-on management. We've also enhanced our service offerings, growing with our clients to offer innovative services like on-demand microtransit systems. Apply for this job