Job Description
At arenaflex, we're dedicated to providing exceptional customer experiences that drive business growth and satisfaction. As a Customer Care Specialist II in our remote outbound call center, you'll play a vital role in delivering top-notch support to our valued customers, dealers, and state motor vehicle agencies. If you're passionate about delivering world-class customer care and have a knack for problem-solving, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions for the automotive industry. Our cutting-edge technology and dedicated team of experts enable us to deliver exceptional results for our clients. As a remote Customer Care Specialist II, you'll be part of a dynamic team that's committed to excellence and customer satisfaction. **Your Role** As a Customer Care Specialist II, you'll be responsible for providing exceptional customer care through various channels, including email, phone, and fax. Your primary functions will include: * Responding to customer inquiries and resolving issues in a timely and professional manner * Engaging with customers to determine their needs and provide personalized solutions * Making outbound calls to dealers and state motor vehicle agencies to obtain vehicle title status and resolve issues * Utilizing arenaflex proprietary software for research, data entry, and account follow-up activity * Maintaining workflow standards and adhering to company policies and procedures * Attaining production and quality goals **Key Responsibilities:** * Respond to email messages, faxes, and service tickets in a timely and professional manner * Engage with customers to determine their needs and provide personalized solutions * Make outbound calls to dealers and state motor vehicle agencies to obtain vehicle title status and resolve issues * Use arenaflex proprietary software for research, data entry, and account follow-up activity * Follow instructions and maintain workflow standards * Adhere to all company policies and procedures * Attain production and quality goals **Education and Experience:** * High School Diploma/GED and 3 years' experience in a related field; OR * Any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR * 5 years' experience in a related field * One year of experience in a customer service position * Verbal and written communication skills * Knowledge of how to operate a PC, telephone, fax, scanner, and photocopier * Intermediate knowledge of PC software applications (such as, MS Office, Excel, and Outlook) * Data entry skills * Ability to type 35 WPM or greater at 99.6% accuracy **What We Look For (Preferred):** * Knowledge of client requirements for DMV and related documents * Knowledge of various state DMV forms and their usage by the company * Knowledge of arenaflex proprietary software * Knowledge of state abbreviations **Workplace Environment:** * Ability to perform routine and repetitive production work * Ability to sit for long periods of time * Prolonged exposure to computer screens that may lead to eyestrain * Ability to work a variable shift **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Care Specialist II, you'll have access to: * Ongoing training and development opportunities * Career advancement opportunities within the company * A dynamic and supportive work environment * A comprehensive benefits package, including health insurance, retirement savings, and paid time off **Work Environment and Company Culture:** * arenaflex is a remote-friendly company that offers flexible work arrangements to support work-life balance * Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction * We're committed to creating a diverse and inclusive work environment that values and respects all employees **Compensation, Perks, and Benefits:** * Competitive salary and benefits package * Ongoing training and development opportunities * Career advancement opportunities within the company * A comprehensive benefits package, including health insurance, retirement savings, and paid time off * Flexible work arrangements to support work-life balance **How to Apply:** If you're passionate about delivering exceptional customer care and have a knack for problem-solving, we want to hear from you! Apply now to join our dynamic team of Customer Care Specialists at arenaflex. Apply Job! Apply for this job
Ready to Apply?
Don't miss out on this amazing opportunity!
🚀
Apply Now