Job Description
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our remote customer care team, you'll play a vital role in supporting our Energy Services division in North Carolina. If you're passionate about providing top-notch customer service, have a knack for building strong relationships, and thrive in a dynamic, fast-paced environment, we want to hear from you!
- *About arenaflex**
arenaflex is a nationwide Energy Services company dedicated to helping our clients achieve their energy efficiency goals. With a strong presence in North Carolina and a commitment to innovation, we're always looking for talented individuals to join our team. As a remote customer care specialist, you'll be part of a collaborative and supportive team that's passionate about making a difference in the lives of our customers.
- *Job Summary**
We're seeking an experienced Customer Care Specialist to join our remote team in North Carolina. As a key member of our customer care team, you'll be responsible for providing exceptional customer service, resolving customer inquiries and complaints, and promoting energy efficiency programs to our clients. If you're a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity.
- *Key Responsibilities**
As a Customer Care Specialist, you'll be responsible for:
- Answering incoming customer telephone calls and logging all calls in a timely and accurate manner
- Working across multiple programs and phone lines, with the ability to transfer calls as needed
- Promoting participation in energy efficiency programs that customers may qualify for
- Addressing and resolving customer inquiries, regarding products, services, billing, and other related matters
- Establishing and maintaining positive working relationships with customers by ensuring a high level of customer service
- Addressing and resolving customer complaints and making recommendations to resolve issues
- Making outgoing calls to customers for scheduling appointments, taking surveys, and promoting a program offering to qualifying customers
- Following up on customer calls not immediately resolved
- Providing accurate and timely information regarding the status of customers' applications and rebate checks
- Entering all required information into computerized systems to create and maintain the customer database
- Providing inside support to Program Manager, Energy Engineers, and Energy Advisors as needed
- Communicating with customers via alternative media, such as email and chat
- *Skills & Qualifications**
To be successful in this role, you'll need:
- A High School diploma or equivalent
- An Associate's Degree is preferred
- 1-2 years of previous customer service experience
- Proficiency in English and Spanish is preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong problem-solving and analytical skills
- Ability to maintain confidentiality and handle sensitive customer information
- *Pay And Benefits**
arenaflex offers a competitive salary range of $19.00 - $21.00 per hour, depending on experience. We also offer a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- Critical Illness, Accident, and Hospital insurance
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability insurance
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- *Workplace Type**
This is a fully remote position, allowing you to work from the comfort of your own home. As a remote employee, you'll have access to all the tools and resources you need to succeed, including a state-of-the-art virtual workspace and regular virtual team meetings.
- *Application Deadline**
Don't miss out on this exciting opportunity! Applications will be accepted until January 14, 2025.
- *About arenaflex**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, we encourage you to apply for this role.
- *How to Apply**
If you're ready to take your customer care skills to the next level and join a team that's passionate about making a difference, click the link below to apply:
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