Job Description
At arenaflex, we're committed to delivering exceptional customer service, environmental sustainability, and diversity, equity, and inclusion. As a Customer Care Specialist, you'll play a vital role in ensuring that our customers feel heard and that their concerns are proactively addressed. If you're a self-motivated and disciplined individual with a passion for delivering top-notch customer service, we encourage you to apply for this unique opportunity.
- *About arenaflex**
arenaflex is a leading energy company serving six states, including Utah. We're dedicated to providing reliable and efficient energy solutions to our customers while promoting environmental sustainability and community development. Our commitment to customer service excellence, diversity, equity, and inclusion sets us apart from other energy companies. As a Customer Care Specialist, you'll be part of a team that values thorough training, ongoing career development, and a positive work environment.
- *Responsibilities**
As a Customer Care Specialist, you'll be responsible for:
- **Resolving Incoming Customer Inquiries**: Respond to customer calls, emails, and chats regarding power outages, billing questions, and service requests. Utilize your problem-solving skills to resolve customer issues efficiently and effectively.
- **Utilizing Policies and Procedures**: Place service and emergency orders for customers, ensuring that all necessary information is collected and processed accurately.
- **Assisting with Payment Arrangements**: Help customers with payment arrangements and other service-related inquiries, providing solutions that meet their needs.
- **Performing Research and Follow-up**: Conduct research and follow up on customer accounts to ensure satisfaction and resolve any outstanding issues.
- **Participating in Training Sessions**: Attend required training sessions, both remote and onsite, to enhance your skills and knowledge.
- **Maintaining Confidentiality and Privacy**: Ensure the confidentiality and privacy of customer information during interactions, adhering to arenaflex's strict data protection policies.
- *Requirements**
To be successful as a Customer Care Specialist, you'll need:
- **High School Diploma or Equivalent**: A high school diploma or equivalent combination of education and work experience is required.
- **Customer Service Experience**: A minimum of two years of non-sales customer service experience or two years of non-sales call center experience is necessary.
- **Basic Proficiency with Microsoft Outlook**: Familiarity with Microsoft Outlook and other productivity software is essential.
- **Effective Problem-Solving and Decision-Making Skills**: Strong problem-solving and decision-making skills are required to handle escalated customer situations.
- **Strong Communication and Analytical Skills**: Excellent communication and analytical skills are necessary to resolve customer issues efficiently.
- **Proficient Use of Computers and Basic Math Calculations**: Proficient use of computers and basic math calculations are required for this role.
- **Ability to Type 30 WPM**: A minimum typing speed of 30 WPM is necessary for this position.
- **Flexibility to Work Shifts**: Flexibility to work shifts within operating hours of 7am-9pm M-F and 8am-7pm Saturday is required.
- *Nice-to-Haves**
- **Experience in a Remote Work Environment**: Experience working in a remote environment is a plus.
- **Bilingual in Spanish**: Bilingual skills in Spanish are desirable, as there is a premium pay available for Spanish speakers.
- *Benefits**
As a Customer Care Specialist at arenaflex, you'll enjoy:
- **Health Care Coverage**: Comprehensive health care coverage for you and your family.
- **Retirement Savings Plan with 401k Matching**: A retirement savings plan with 401k matching to help you plan for your future.
- **Paid Time Off**: Generous paid time off to recharge and relax.
- **Tuition Assistance**: Tuition assistance to help you pursue further education and career development.
- **Paid Short-term and Long-term Disability**: Paid short-term and long-term disability coverage to ensure your financial security.
- **Paid Bereavement Leave**: Paid bereavement leave to support you during difficult times.
- **Ongoing Career Development and Education Reimbursement**: Ongoing career development and education reimbursement to help you grow professionally.
- **Competitive Pay with Consistent Raises**: Competitive pay with consistent raises every 6 months to recognize your hard work and dedication.
- *How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
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