Experienced Customer Delivery Lead – Marketing Agency Reporting Solutions

At careerzynith, we're revolutionizing the way businesses leverage data to drive growth and success. Our cutting-edge automated reporting platform helps marketing agencies streamline their reporting processes, turning structured data into actionable insights that inform strategic decisions. As a key member of our team, you'll play a pivotal role in shaping the customer delivery experience and driving the success of our rapidly growing client base.

• *About careerzynith**

careerzynith is a fast-paced, high-growth startup that's redefining the future of automated reporting. With a strong focus on innovation and customer satisfaction, we're building a platform that empowers businesses to unlock the full potential of their data. Our team is passionate about delivering exceptional results and making a meaningful impact on our clients' success.

• *How we work**

At careerzynith, we're a collaborative and cross-functional team that thrives on high ownership and a client-first mindset. We're a small but mighty team that's dedicated to redefining how businesses leverage data to drive growth and success. Here are some key aspects of our team culture:

• **Collaborative and cross-functional**: Our delivery team sits at the heart of our company, working closely with Product, Engineering, Commercial, and Data teams to ensure seamless collaboration and alignment.
• **High ownership**: We don't have layers of sign-off. If something needs doing, you take it on and make it better. Everyone is responsible for making their work – and careerzynith – better each week.
• **Startup speed, real impact**: We move fast and learn even faster. Everyone's ideas count, and small experiments can lead to big changes.
• **Client-first mindset**: We care deeply about the experience our clients have with our product – and how well we translate their needs into solutions that scale.

• *What will you be doing?**

As a Customer Delivery Lead, you'll report directly to our CEO and play a central role in shaping what great customer delivery looks like at careerzynith. With our customer base growing rapidly, this role will have a big impact on the success of the company. You'll work hands-on across the full customer lifecycle – from onboarding to rollout, adoption, and expansion – configuring reports, supporting data logic, and keeping dozens of client workflows organized and on track.

• *Key Responsibilities:**

• **Own onboarding and pilots**: Lead new client implementations end-to-end – from first setup through to scaling across hundreds of reports.
• **Configure reports**: Tailor report structures, language, and logic to match each client's needs and goals.
• **Understand client workflows deeply**: Dive into each agency's reporting cadence and processes, adapting careerzynith accordingly.
• **Project manage delivery**: Keep multiple onboarding timelines on track, managing stakeholders, blockers, and communication.
• **Create self-serve materials**: Build documentation and tooling that empowers clients to take ownership.
• **Drive long-term success**: Partner with clients post-onboarding to ensure ongoing value, uncover new use cases, and lay the groundwork for expansion.
• **Spot opportunities to expand value**: Collaborate with our commercial team to surface upsell opportunities and drive deeper client adoption.
• **Improve internal processes**: Help scale what great delivery looks like – suggesting new workflows, tools, and standards.
• **Bring insights back to the product**: Share client feedback and real-world use cases with our Product and Data teams to shape roadmap priorities.

• *Your first month**

In your first month, you'll be immersed in the careerzynith culture and workflow. Here's a rough outline of what you can expect:

• **Week 1**: Get stuck into careerzynith – play with the product, learn our workflows, and begin shadowing live client onboardings.
• **Weeks 2–3**: Own your first setup – running onboarding calls, configuring reports, and collaborating with our data team.
• **Week 4**: Start contributing to broader delivery improvements – whether that's documentation, tooling, or process upgrades.

• *You'd be a great fit if you**

• **Have client-facing experience**: You've worked in onboarding, implementation, or delivery – and enjoyed the hands-on problem-solving that comes with it.
• **Are data-literate**: You're comfortable working with structured data and thinking through logic, metrics, and transformations.
• **Are highly organized**: You can juggle multiple clients, projects, and stakeholders without dropping the ball.
• **Communicate clearly**: You build great relationships with clients and collaborate well across teams.
• **Have strong product sense**: You enjoy digging into how things work and shaping better solutions through feedback.
• **Think commercially**: You understand what drives client value and how to unlock it.
• **Are proactive and detail-oriented**: You take initiative, love making things better, and sweat the details that matter.

• *Bonus experience**

• **Experience working with marketing agency reporting workflows**
• **Familiarity with BI tools or semantic layers (e.g. Looker, AgencyAnalytics, dbt, etc)**
• **Experience in a startup or fast-paced delivery environment**

• *What we're offering**

• **Competitive salary and pension**
• **Generous stock option package**
• **A fast-moving, high-impact role at the heart of careerzynith's growth**
• **A great team, working from a fun central London office**
• **Weekly team lunch, and meals covered after 19:30**
• **High-quality hardware**

• *Interview Process**

Our interview process is designed to be engaging, informative, and challenging. Here's an overview of what you can expect:

1. **Application**: Send your CV and a short note on why you're interested in this role to [insert email address]. We'll review it promptly and let you know next steps.
2. **Intro Call (30 mins)**: A friendly video chat with our CEO to learn more about your background, answer any questions you have, and align on what you're looking for.
3. **Take-Home Task (2 hours max)**: A practical, structured task focused on onboarding planning and rollout strategy. It's designed to reflect the kind of thinking and ownership you'd bring to the role – no need for polish, just clear thinking.
4. **Case Study Review (30 mins)**: Walk us through your task in a short session with two team members. We'll dig into your thinking, ask clarifying questions, and give you a feel for how we work.
5. **(Paid) Trial Day - In-Person**: Join us in our London office for a day. You'll meet more of the team, work on a small real-world task, and get a feel for what life at careerzynith is like. We'll cover your time, of course.
6. **Offer**: If it's a strong match on both sides, we'll move quickly and make you an offer.

Don't miss this opportunity to join a fast-paced, high-growth startup that's revolutionizing the way businesses leverage data. Apply now to become a key member of our team and help shape the future of automated reporting.

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