Job Description
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences in the international health market. As a leading ICT employer in Hungary, we're committed to fostering a culture of innovation, collaboration, and excellence. We're now seeking an experienced Customer Delivery Manager to join our team and take end-to-end accountability for customer service delivery in this dynamic market. **About arenaflex** arenaflex is the largest ICT employer in Hungary, with a rich history dating back to 2006. As a subsidiary of the Deutsche Telekom Group, we've established ourselves as a trusted partner in the provision of IT and telecommunications services. Our commitment to excellence has earned us numerous accolades, including the Best in Educational Cooperation prize by HIPA in 2019, the title of the Most Ethical Multinational Company in 2019, and recognition as one of the most attractive workplaces by PwC Hungary's independent survey in 2021. **Job Description** As an Experienced Customer Delivery Manager, you'll be responsible for overseeing end-to-end customer delivery within Cloud Managed Services. Your primary focus will be on ensuring high-quality service delivery and handling escalations related to service quality. You'll also manage customer-impacting projects, including Transformation and Transition (T&T), and collaborate with top management to drive success. **Key Responsibilities:** * Oversee end-to-end customer delivery within Cloud Managed Services * Ensure high-quality service delivery and handle escalations related to service quality * Manage customer-impacting projects, including Transformation and Transition (T&T) * Collaborate with top management to drive success * Develop and implement strategies to optimize portfolios and improve service delivery * Lead and coordinate interdisciplinary project teams, both nationally and internationally * Engage with top management internally and externally to develop global cooperation strategies **Language Requirements:** * Fluency in German is essential for direct customer interaction * Proficiency in English is required for communication with international teams **Qualifications:** * **Required Knowledge and Skills:** + Experience managing project scope based on budget and contract size + Ability to plan operations and strategize service delivery in terms of time, quality, and cost + Manage multiple service chains and associated costs; understanding of Service Chain Operations Management (SC-OPM) activities + Strong understanding of cloud computing, cloud platform best practices, and most importantly, experience with Sovereign Cloud and TSI standard service delivery processes + Thorough knowledge and experience with ITIL processes (Incident, Problem, Change management) + Accuracy in financial management and invoicing + Evaluate and approve cost and transition strategies within deals + Collaborate with Delivery teams to enhance efficiency and implement improvement measures + Handle escalation management and take action as needed + Monitor delivery quality and maintain regular communication with suppliers and customers, focusing on technical aspects * **Preferred Qualifications:** + Experience working in the international health market + Knowledge of cloud-based solutions and services + Familiarity with ITIL processes and service management frameworks + Strong analytical and problem-solving skills + Excellent communication and interpersonal skills **Why Join arenaflex?** * Opportunity to work with a leading ICT employer in Hungary * Collaborative and dynamic work environment * Chance to develop your skills and expertise in cloud service delivery * Competitive compensation and benefits package * Opportunity to work with international teams and clients * Recognition and rewards for outstanding performance **Additional Information:** * Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation. If you're a motivated and experienced professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity. Join our international team at arenaflex and contribute to delivering exceptional customer experiences in the international health market. **How to Apply:** To apply for this role, please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job