Job Description
At arenaflex, we're on a mission to revolutionize the way businesses interact with technology. As a Customer Engineer – M365, Copilot, SharePoint, you'll play a pivotal role in delivering exceptional customer experiences and empowering our clients to achieve their full potential. If you're a seasoned IT professional with a passion for Microsoft 365, SharePoint, and Office applications, we want to hear from you. **About arenaflex** arenaflex is a leading provider of innovative solutions and services that help organizations thrive in an ever-evolving digital landscape. Our team of experts is dedicated to staying ahead of the curve, leveraging cutting-edge technologies to drive business growth and success. As a Customer Engineer, you'll be part of a dynamic and collaborative environment that fosters creativity, innovation, and continuous learning. **Key Responsibilities** As a Customer Engineer – M365, Copilot, SharePoint, your primary focus will be on delivering exceptional customer experiences and ensuring seamless productivity for our clients. Your key responsibilities will include: * **M365 and SharePoint Administration**: Administer and govern SharePoint Online environments, implementing and managing M365 Copilot and OneDrive for Business. Develop and maintain SharePoint sites and related applications to meet the evolving needs of our clients. * **Technical Expertise**: Handle critical customer issues and work effectively in challenging situations, utilizing your technical skills to troubleshoot Office applications, particularly Outlook. Support M365 Apps deployment using SCCM/MECM/Intune/Cloud Update, ensuring a seamless and efficient experience for our clients. * **Office Product Management**: Manage licensing and activation for perpetual and subscription versions, maintaining software within fixed and modern lifecycle policies. Oversee deployment and configuration for Office LTSC and M365 Apps on Windows and Mac, ensuring compatibility and optimal performance. * **Migration and Upgrades**: Lead migration projects from on-premises to cloud-based solutions, transitioning customers from Office 2016 to Office 2019/Office LTSC 2021 and M365 Apps. Facilitate changes from MSI-based to C2R-based installations, minimizing disruptions and ensuring a smooth transition. **Requirements** To succeed in this role, you'll need to possess the following qualifications and skills: * **Minimum of 10+ years of total experience in IT**: With a strong background in IT, you'll have a deep understanding of the complexities and nuances of Microsoft 365, SharePoint, and Office applications. * **5+ years of experience with Office 2016/M365 Apps**: Your expertise in Office 2016 and M365 Apps will enable you to provide exceptional support and guidance to our clients. * **Proficiency in M365 Apps Admin Center capabilities**: You'll be well-versed in the M365 Apps Admin Center, allowing you to effectively manage and configure our clients' environments. * **Experience with Office for the web apps (Word, Excel, PowerPoint, Outlook)**: Your familiarity with Office for the web apps will enable you to troubleshoot and resolve issues efficiently. * **Basic knowledge of local and cloud group policies**: You'll have a solid understanding of group policies, allowing you to configure and manage our clients' environments effectively. * **Experience with environment-specific scenarios involving third-party applications and add-ins**: Your expertise in integrating third-party applications and add-ins will enable you to provide tailored solutions for our clients. * **Strong problem-solving and analytical skills**: You'll be able to analyze complex issues and develop effective solutions, ensuring our clients receive exceptional support. * **Excellent communication and customer service abilities**: Your exceptional communication and customer service skills will enable you to build strong relationships with our clients and provide personalized support. * **Ability to work independently and within a team environment**: You'll be able to work effectively in a fast-paced environment, collaborating with our team to deliver exceptional results. **Benefits** As a valued member of our team, you'll enjoy a comprehensive benefits package, including: * **Medical, dental, and vision insurance**: We're committed to your health and well-being, offering a range of insurance options to support you. * **Comprehensive employee assistance program**: Our employee assistance program provides confidential support and resources to help you navigate life's challenges. * **401(k) retirement plan**: We're invested in your future, offering a 401(k) retirement plan to help you save for your golden years. * **Paid time off and holidays**: You'll have the opportunity to recharge and relax, with paid time off and holidays to enjoy. * **Paid learning days**: We're committed to your growth and development, offering paid learning days to help you stay up-to-date with the latest technologies and trends. **Join the arenaflex Team** If you're a seasoned IT professional with a passion for Microsoft 365, SharePoint, and Office applications, we want to hear from you. Apply now to become a Customer Engineer – M365, Copilot, SharePoint at arenaflex and join our team of experts dedicated to delivering exceptional customer experiences and empowering our clients to achieve their full potential. [Apply Now]( Apply for this job