Job Description
At arenaflex, we're dedicated to delivering exceptional services and solutions that make a real difference in the lives of our clients and the millions of people who count on them. As a Customer Experience Associate II, you'll play a vital role in providing top-notch document review and data support to our clients, making a positive impact on their organization. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our team of dedicated associates is committed to creating exceptional outcomes for our clients and the people who depend on them. We're proud of our culture, where individuality is valued and respected, and we're looking for talented individuals like you to join our team. **Job Summary** As a Customer Experience Associate II, you'll be responsible for providing document review and data support to our clients, ensuring that their needs are met and exceeded. You'll work closely with our team to provide successful administration, using your excellent communication and problem-solving skills to resolve issues and provide exceptional customer experiences. **Responsibilities** * Provide document review and data support to our clients, ensuring that their needs are met and exceeded * Use your excellent communication and problem-solving skills to resolve issues and provide exceptional customer experiences * Work closely with our team to provide successful administration * Use standard scripts and established guidelines to meet Service Level Agreements (SLAs) * Gather all necessary information to update the database * Escalate issues to senior levels, based on complaints or concerns * Explain company policies to customers * Expand skills within an analytical or operational process and maintain appropriate licenses, training, and certifications * Apply experience and skills to complete assigned work * Work within established procedures, practices, and with a moderate degree of supervision * Perform business support or technical work, using data organizing and coordination skills to complete assignments * Provide day-to-day contracted services to external clients and contracted services may include technical or non-technical customer support, transaction processing, and sales & marketing services * Perform other duties as assigned and comply with all policies and standards **Requirements** * High School Diploma or equivalent level of education * Must be able to submit to a pre-employment screening and drug test * Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship * Must have MS Office experience, with proficiency in Word and Outlook * Customer Service experience in a Call Center environment is preferred * Experience working with Medical Insurance, Medicaid, or Pharmacy Benefits is preferred * Must be able to work weekends and some holidays (some nights, weekends, holidays as this is a 24/7 operation) **Preferred Skills/Experience** * Provides 24/7 phone coverage for our partners and handles inquiries * Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution * Identifies customer needs by referring to case notes and examining each as a specific case * Performs routine call center activities concerning business products and services * Uses standard scripts and established guidelines and under supervision, to meet SLAs * Provides customers with information that is specialized and communicated in a warm empathetic manner * Gathers all necessary information to update the database * Escalates issues to senior levels, based on complaints or concerns * Explains company policies to customers * Expand skills within an analytical or operational process and maintain appropriate license, training, and certifications * Apply experience and skills to complete assigned work * Works within established procedures, practices, and with a moderate degree of supervision * Performs business support or technical work, using data organizing and coordination skills to complete assignments and in some areas, requires vocational training, certifications, licensures, or the equivalent experience * Provide day-to-day contracted services to external clients and contracted services may include technical or non-technical customer support, transaction processing, and sales & marketing services **What We Offer** * Paid Training * Medical, dental, 401K/matching, vision benefits, and more! * PerkSpot - Employee discount program * Career growth opportunities * Positive employee-friendly culture * Base salary of $16.00 USD per hour * Full-time (work hours: 10am – 7pm EST) (training hours: 9am – 6pm EST) * Equipment is provided **Work Environment and Culture** At arenaflex, we value our associates and strive to create a positive, inclusive work environment. We believe in recognizing and rewarding individual contributions, and we're committed to providing opportunities for growth and development. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals like you to join us. **Compensation and Benefits** * Base salary of $16.00 USD per hour * Full-time (work hours: 10am – 7pm EST) (training hours: 9am – 6pm EST) * Equipment is provided * Paid Training * Medical, dental, 401K/matching, vision benefits, and more! * PerkSpot - Employee discount program * Career growth opportunities * Positive employee-friendly culture **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodation Policy** People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access arenaflex's ADAAA Accommodation Policy. **Apply Today!** If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, fast-paced environment, we want to hear from you! Apply now to join our team of dedicated associates and take the first step towards a rewarding career at arenaflex. Apply Job! Apply for this job