Job Description
At arenaflex, we're a small, innovative company that's revolutionizing the online contractor training industry with our cutting-edge solutions and adaptability to changing industry needs. As a forward-thinking organization, we're committed to fostering a remote, independent work environment that still feels like a tight-knit community. We're now seeking a motivated and detail-oriented individual to join our team as a Customer Experience & Operations Assistant. **About arenaflex** arenaflex is a dynamic online contractor training company that's dedicated to providing top-notch training solutions to professionals in the industry. Our team is passionate about delivering exceptional customer experiences and staying ahead of the curve in terms of industry trends and training needs. As a member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for innovation and customer satisfaction. **Job Description** As a Customer Experience & Operations Assistant at arenaflex, you'll play a critical role in ensuring that every aspect of our customer experience is a positive one. This includes handling phone calls, email inquiries, and the learning experience itself. You'll also be responsible for assisting with day-to-day operations, including administrative support, processing reports, and light accounts receivable/payable work. **Key Responsibilities** • Answer all incoming calls and provide exceptional customer service to callers by answering questions about services/products, and offering basic technical support • Process orders and collect customer information over the phone and update their online accounts • Respond to email inquiries in a timely manner • Provide administrative support, including data entry, document preparation, and other tasks as needed • Process Excel files / Google Sheets files in accordance with specific weekly, monthly, or quarterly tasks, including generating reports related to course completions, sales, payments received, and licensee data • Conduct a handful of outgoing calls each week to customers who are missing information from their profiles • Complete updates to curriculum, including formatting and adding images/audio to slides, reviewing course content for grammatical/spelling errors, and general room for improvement • Perform light Accounts Receivable and Accounts Payable tasks, including emailing invoices, approving check orders, following up on outstanding invoices, and applying checks • Availability for an occasional Saturday (approx. 1/month) in-person to help facilitate a classroom training (taking attendance and answering questions) • Additional tasks or projects as identified **Essential Qualifications** • 1-2 years of customer service experience • Proficiency with Excel/Google Sheets and Word/Google Docs • Excellent writing skills • Attention to detail and ability to multitask • Reliable and organized • Self-starter and motivated • Independent worker with excellent phone and people skills, including listening, problem solving, and conflict resolution • Ability to prioritize projects and meet deadlines **Preferred Qualifications** • Experience working in a remote or virtual environment • Familiarity with online learning platforms and training software • Strong analytical and problem-solving skills • Ability to work in a fast-paced environment and adapt to changing priorities **Work Environment and Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home office. Our team is passionate about creating a positive and supportive work environment that encourages collaboration, innovation, and growth. We believe in giving each employee the opportunity to work independently and manage their own responsibilities, while still providing the support and resources needed to succeed. **Compensation and Benefits** • $18/hour plus quarterly performance bonuses totaling up to $1,000.00 • Opportunities for career growth and professional development • Flexible work schedule and remote work options • Access to cutting-edge training and development resources • Collaborative and supportive work environment **How to Apply** If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! **Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. Apply for this job