Job Description
At arenaflex, we're revolutionizing the way businesses connect with their customers using cutting-edge technology. As a leading Customer Relationship Management (CRM) suite, we empower millions of organizations worldwide to grow their online presence with intuitive marketing and sales tools. Our platform gives businesses a unified view of the entire customer journey, enabling them to deliver unparalleled customer experiences, reduce costs, and drive sales. As a proud B Corp certified company, we're committed to meeting high standards of social and environmental impact, in addition to our focus on performance. We've achieved remarkable growth, with over 500,000 businesses across 180 countries trusting our reliable technology and 75+ integrations. Our team is instrumental in supporting our users every step of the way, and we're now looking for a Spanish native speaker to join our Customer Experience team on a Monday-Friday shift. **About the Role** As a Customer Experience Representative at arenaflex, you'll play a vital role in ensuring our clients receive exceptional support and service. Your primary responsibilities will include: * Managing and resolving daily client tickets via email and phone in a timely and professional manner * Ensuring clients' questions and problems are addressed properly and in a timely manner * Handling challenging customers and escalating complex issues outside of the department when necessary * Reporting, analyzing, and resolving system and operational issues that impact clients * Growing client relations and working closely with the tech team to identify bugs * Mastering emailing best practices, as well as our platform and the tools we offer customers * Developing a deep understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the arenaflex API **What Will Contribute to Your Success** To excel in this role, you'll need: * Fluency in Spanish (mandatory) * Additional languages are always welcome! * A customer-focused approach with the ability to build strong customer relationships and instill confidence * Adaptability to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, collaborative teamwork, and seamless integration into our supportive framework * Experience in customer experience/success/support * At least a first experience in customer management focused on retention * SaaS experience is a plus! **What We Offer** Joining arenaflex means becoming part of an international and collaborative scale-up environment in a hyper-growth context. You'll enjoy: * A unique opportunity to work with a leading CRM suite and contribute to the growth of our users' online businesses * Meal vouchers - Swile (12,5 € per day) * Excellent private health care, of which 70% is covered by the company * RTT * Inter-office trips * Work's council benefits (Leeto) * Social, green, and LGBTQIA+ committees to take care of environmental and social matters * Several services related to prevention, health, and personal and professional well-being on Welii platform * Very competitive referral program * Second parent leave: 1 month of fully paid leave * Kids leave: additional time off if your children are sick and need you * English classes, and over 155,000 courses available on Udemy * Budget to support your workspace at home * Relocation package for international talents * Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike * ...and more! **Meet Us!** To become part of our team, you'll need to: * Participate in a TA video call * Complete a case study to do at home * Attend an interview with your future Team Lead and our Senior Team Leader * Attend an interview with our Head of Customer Experience **Additional Information** At arenaflex, we value diversity and inclusion, and we examine all applications with treatment based on equal skills and applying the principles of non-discrimination. We also prioritize work-life balance and offer flexible working hours and remote work, based on a mutual understanding between the Head of, Managers, and Team Members. If you're passionate about delivering exceptional customer experiences and are fluent in Spanish, we encourage you to apply to this exciting opportunity to join arenaflex's fast-growing Customer Relationship Management team! Apply for this job