Job Description
At arenaflex, we're more than just a company - we're a team of passionate individuals dedicated to delivering exceptional customer experiences that leave a lasting impression. As a strategic partner to the world's leading companies, we bring innovative solutions and expertise to the table, ensuring that every interaction is a unique and memorable one. Our multicultural, highly skilled, and deeply knowledgeable team is the largest interaction expert team in the market, with a wide range of integrated omnichannel solutions, cutting-edge technology, and the highest security standards.
Why You'll Choose arenaflex At arenaflex, we're committed to creating an environment that promotes happiness from the inside out. When you, you become part of a family that values and inspires you to learn, teach, and grow. We invest in creating outstanding work experiences and endless development opportunities, so you can come to work motivated and proud to be part of our team. Our benefits package is designed to support your well-being and career growth, including: * Paid Training to help you develop your skills and expertise * Competitive Wages that reflect your value to our team * Full Benefits, including Medical, Dental, Vision, 401k, and more * Paid Time Off to recharge and refocus * Employee wellness and engagement programs to support your physical and mental well-being
Your Impact As a Customer Experience Specialist at arenaflex, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond.
You'll work in a collaborative and engaging environment, interacting with people from all walks of life and experiencing no two days the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go. Responsibilities * Provide customer support to customers via telephone and/or Internet, e.g., instant message, email * Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment * Move customers to appropriate Product Support Specialist for product or service-related issues * Provide customer support by phone, email, or instant message to business customers, serving as primary contact for inbound customer issues * Escalate more technical product-related issues to proper Product Support department * Process a high volume of customer inquiries regarding offered products and services and resolve a targeted percentage of those inquiries * Troubleshoot customer problems, identify the root cause of the problem, and use tools and resources appropriately to determine how to resolve customer problems * Escalate issues to appropriate resource when unable to resolve problems in a reasonable amount of time * Follow up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge * Track and document inbound support requests and ensure proper notation of customer problems or issues * Update customer information and ensure accurate entry of contact information * Meet standards of job, such as quality standards, adherence to schedule, and average handle time * Provide guidance and/or mentoring to less experienced associates * Perform other related duties as assigned Qualifications * High School Diploma or equivalent * 18 years of age or older * Excellent customer service skills that build high levels of customer satisfaction * Typing 25 WPM * Proficient in PC operation and navigation * Demonstrates effective people skills and sensitivities when dealing with others * Ability to work both independently and in a team environment * Excellent communications skills, both oral and written * Ability to work in a constantly changing and fast-paced environment * Ability to stay composed and objective * Strong listening skills * Ability to work remotely in a virtual team environment Being One of
Our People At arenaflex, we're committed to creating an environment that promotes happiness from the inside out.
When you, you become part of a family that values and inspires you to learn, teach, and grow. We invest in creating outstanding work experiences and endless development opportunities, so you can come to work motivated and proud to be part of our team. Equal Opportunity Employer arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from diverse candidates and are proud to be an inclusive and supportive employer. Ready to ? If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role at arenaflex.
and discover a world of possibilities!