Job Description
At arenaflex, we're revolutionizing the construction industry by bringing computer vision and AI to the forefront. Our innovative solutions empower construction teams to make better decisions, stay on schedule, and deliver high-quality projects. As a Customer Field Enablement Specialist, you'll play a vital role in ensuring our customers achieve consistent, high-quality outcomes with our Reality Capture and data update workflows. **Introduction to arenaflex** arenaflex is a pioneering company in the construction technology space, dedicated to harnessing the power of AI and computer vision to transform the industry. Our software is trusted by leading organizations such as Shell Oil, Genentech, HCA healthcare, Kaiser, Turner, and Layton, among others. We're at an exciting stage of scale, with a growing market momentum and a strong commitment to delivering high-quality solutions to our customers. **The Role** We're seeking an experienced Customer Field Enablement Specialist to join our team. As a key member of our customer success team, you'll be responsible for delivering high-impact training and support to ensure our customers achieve consistent, high-quality outcomes with our Reality Capture and data update workflows. You'll serve as a field ambassador for arenaflex, leading onsite training sessions, managing data capture quality, and building scalable enablement programs to extend our impact across customer organizations. **Key Responsibilities** * Deliver in-person and remote training to customers on arenaflex's Reality Capture and data update workflows, driving adoption and ensuring high-quality outcomes. * Conduct hands-on initial onsite data capture sessions to model best practices for customer teams. * Self-manage the subsequent customer training needs based upon internally managed metrics and insights. * Develop and lead Train-the-Trainer programs to build customer champions and scale knowledge internally within customer organizations. * Create and maintain professional training materials, documentation, and video tutorials to support self-service customer enablement across arenaflex's platform. * Host additional enablement sessions across the broader arenaflex platform to ensure ongoing customer success and platform expansion. * Act as primary owner for customer-reported data capture issues, managing from intake through full resolution. * Proactively monitor and review incoming data to ensure capture quality meets arenaflex standards. * Partner with the Customer Success team to triage issues and deploy support resources effectively. * Field-test beta releases of arenaflex's mobile applications while onsite, providing structured feedback to Product, Engineering, and QA teams. * Provide real-world customer insights to inform the product roadmap and feature prioritization. * Own the quoting and order form process for data capture services with customers. * Ensure all training and enablement content is updated as new product features are released. **What You Bring to the Team** * 2–5 years of experience in customer-facing roles such as Field Enablement, Training, Customer Success, or Professional Services. * Strong technical aptitude and troubleshooting skills; comfortable with mobile apps, iOS, and camera and drone hardware. * Excellent communication skills, both verbal and written, with the ability to create clear, professional training collateral and video content. * Comfortable working onsite at active construction job sites and adhering to all site-specific safety requirements. * Highly organized, proactive, and self-directed; able to manage multiple customer engagements and projects simultaneously. * A strong and rigorous operational mindset. * Able and willing to travel 60–70% to customer sites across the U.S. **Preferred Qualifications** * Customer enablement at a construction technology company or consulting firm focused in the commercial construction industry. * Experience building and delivering Train-the-Trainer programs or customer certification programs. * Background in construction technology, reality capture, photogrammetry, or 360-degree video workflows. * Familiarity with Insta360 cameras, drones, and capture-to-cloud workflows. * Prior experience collaborating with Product, Engineering, or QA teams to test and provide feedback on beta software releases. * Experience with learning management systems (LMS) or enablement platforms. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Field Enablement Specialist, you'll have the opportunity to work with a talented team of professionals who are passionate about construction technology and AI. You'll receive comprehensive training and support to help you succeed in your role, and you'll have the chance to contribute to the development of our Reality Capture and data update workflows. **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced company that values innovation, collaboration, and customer satisfaction. Our team is passionate about delivering high-quality solutions to our customers, and we're committed to creating a work environment that is inclusive, supportive, and fun. As a Customer Field Enablement Specialist, you'll have the opportunity to work with a talented team of professionals who are dedicated to making a positive impact in the construction industry. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including a salary, benefits, and perks. As a Customer Field Enablement Specialist, you'll receive a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program. You'll also have access to a range of perks, including flexible work arrangements, professional development opportunities, and a fun and supportive work environment. **Conclusion** If you're a customer-obsessed professional with a passion for construction technology and AI, we encourage you to apply for the Customer Field Enablement Specialist role at arenaflex. As a key member of our customer success team, you'll have the opportunity to make a positive impact in the construction industry, work with a talented team of professionals, and develop your skills and experience in technical customer enablement and customer experience. Apply now to join our team and help us revolutionize the construction industry with AI and computer vision. Apply for this job