Job Description
- *Introduction** At arenaflex, we're passionate about delivering exceptional customer experiences and fostering a culture of inclusivity and community engagement. As a leading organization in the industry, we're seeking a highly skilled and dedicated individual to join our team as a Customer & Membership Data Management Services Professional. This is a unique opportunity to make a meaningful impact, work with a talented team, and contribute to the growth and success of arenaflex. **About arenaflex** arenaflex is a dynamic and forward-thinking organization that's committed to providing innovative solutions and exceptional services to our customers. With a strong focus on community engagement, education, and customer satisfaction, we're dedicated to making a positive impact in the lives of our members and the communities we serve. **Job Summary** We're seeking a highly motivated and experienced Customer & Membership Data Management Services Professional to join our team. As a key member of our team, you'll be responsible for providing exceptional customer service, managing membership data, and ensuring the smooth operation of our membership services. This is a part-time position, with two available shifts: 4-5 hours per day, Monday to Friday, 10am-3pm, and 6 hours per day, Monday to Friday, 11:30am-6:30pm. **Key Responsibilities** * Provide exceptional customer service to members, parents, and community stakeholders * Manage membership data, including registration applications, payments, and filing * Monitor and manage the flow of pedestrian traffic entering and leaving the building, ensuring safety at all times * Answer and route calls, respond to emails, and provide support to members and parents * Develop and implement a positive and inclusive membership application and fee intake process * Create and provide communication materials to parents, schools, and community members/organizations * Type correspondence and spreadsheets, maintain accurate computer records, and generate reports * Perform other duties as assigned by management **Requirements** * 21 years or older * College or degree (Associates/BA) preferred * Experience working with children, Boys & Girls Club experience a plus * Education background in computer and internet systems, data entry, or other related field * Strong technical skills, including proficiency in MS Word, Excel, and Publisher * Strong communication skills, both verbal and written * Ability to manage multiple tasks simultaneously * Demonstrated ability to work with young people and parents * Must possess necessary skills to properly instruct and guide youth * Must be able to take initiative, be creative, resourceful, and motivated * Ability to perform gross and fine motor activities required for typing, writing, and simple manipulations * Visual acuity for accurate reading, typing, filing, and use of computer screen * Ability to work at a rapid pace and handle frequent interruptions and changes in plans or deadlines * Hearing is needed for business-related phone communications, public broadcasts, and answering incoming calls * Ability to lift and carry 15 to 50 lbs office supplies, audio equipment, and other items needed for special events **Preferred Qualifications** * Bilingual Spanish a must * Experience with web-based database management * Familiarity with Vision Member Tracking software * Ability to work in a fast-paced environment with multiple priorities **Work Environment and Culture** * Work in a dynamic and fast-paced environment with a talented team * Collaborate with colleagues to achieve shared goals and objectives * Participate in ongoing training and professional development opportunities * Enjoy a comprehensive benefits package, including 401(k) and paid time off * Work in a safe and inclusive environment that values diversity and promotes community engagement **Compensation and Benefits** * Competitive hourly rate: $20.00 per hour * 25-35 hours per week * Comprehensive benefits package, including 401(k) and paid time off * Opportunities for professional growth and development **How to Apply** If you're a motivated and experienced individual who is passionate about delivering exceptional customer experiences and fostering a culture of inclusivity and community engagement, we encourage you to apply for this exciting opportunity. To apply, please click on the link below and submit your application. **Simple Application Process** Ready to join our team? The first step is easy. Click apply now and we'll be in touch soon! Apply for this job