Job Description
At arenaflex, we're passionate about delivering exceptional service to our customers and airline partners, and we're excited to share this passion with you! of dedicated professionals who work hard, care for each other, and offer plenty of opportunities to grow. As a Customer Service Agent in our Ground Handling Department, you'll play a vital role in ensuring the smooth operation of our airport ramp environment, providing top-notch service to passengers, and contributing to our industry-leading standards.
About arenaflex arenaflex is a leading aviation company that prides itself on its commitment to excellence, teamwork, and customer satisfaction. Our team is a diverse group of people who share a passion for aviation and strive for continuous improvement. We believe that everyone, regardless of their job title, is responsible for our success, and we celebrate our accomplishments together while learning from our mistakes. We hold each other accountable, work as a team, and care for each other. Job Summary We're seeking a motivated, reliable, and customer-focused professional to as a Customer Service Agent in our Ground Handling Department.
As a key member of our team, you'll be responsible for assisting passengers in boarding and disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. If you're a team player with excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Key Responsibilities * Assist passengers in boarding and disembarking flights, ensuring a smooth and efficient experience * Monitor computerized passenger boarding, ensuring accurate and timely processing of passengers * Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors * Change customer flight itinerary and seat assignments as required * Operate the Jetway, loading and unloading baggage and cargo * Operate motorized service vehicles and equipment, ensuring safe and efficient movement of aircraft and personnel * Guide and park aircraft, ensuring safe and efficient turnaround times * Perform cabin maintenance tasks, ensuring a clean and safe environment for passengers * Work together as a team to provide excellent customer service and meet corporate objectives Essential Qualifications and Competencies * Successful completion of training course * Ability to meet company goals and customer expectations in a high-energy environment * Effective communication skills, with the ability to interact with passengers, colleagues, and management * Ability to organize, prioritize, and multitask, ensuring efficient and effective service delivery * Physical ability to lift up to 70 pounds regularly, with frequent stooping, bending, kneeling, walking, standing, reaching, and climbing up and down stairs * Ability to work in a fast-paced, dynamic environment, with varying weather conditions and elevated noise levels Preferred Qualifications * Previous airline experience, with a strong understanding of aviation operations and customer service principles * Previous employment as a front-line customer service provider, with a proven track record of delivering exceptional service * Basic knowledge of computer applications and programs, with the ability to learn and adapt to new systems and technologies * Ability to work flexible shifts, including weekends, nights, holidays, and irregular shifts Work Environment * Airport ramp environment, subject to varying weather conditions and elevated noise levels * Use of computers, telephones, and other office equipment, with a focus on efficient and effective service delivery * Frequent interaction with passengers, colleagues, and management, with a focus on excellent customer service and communication Physical Requirements * Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, and climbing up and down stairs * Ability to handle objects up to 70 pounds regularly * Ability to assist passengers with disabilities, including pushing wheelchairs Benefits and
Compensation * Competitive salary, with a starting rate of $16.57/hourly * Performance-based bonuses and relocation packages, subject to company policy and performance metrics * Paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network * Medical and dental available, with a comprehensive benefit package
Career Growth Opportunities and Learning Benefits * Opportunities for career growth and advancement, with a focus on developing your skills and expertise * Access to training and development programs, with a focus on continuous learning and improvement * Collaborative and supportive work environment, with a focus on teamwork and mutual respect If you're a motivated, customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
Please by June 28, 2024, to ensure consideration for this role. Our team is a diverse group of people who share a passion for aviation, and we're excited to welcome new members to our team. ! For more information about arenaflex and our job opportunities, please visit our website or contact our recruitment team directly. We look forward to hearing from you and exploring how you can contribute to our team's success!