Job Description
- *Join careerzynith, a leading insurance agency, and take the first step towards a rewarding career in customer service and insurance sales.**
At careerzynith, we pride ourselves on being a dynamic and growth-oriented organization that values our employees and provides them with unparalleled opportunities for professional growth and development. As a Customer Service Agent, you will play a vital role in servicing and retaining our existing book of business, advising clients on coverages, and generating and selling cross-sell opportunities.
- *About careerzynith**
careerzynith is part of a larger organization that has been ranked as #1 on Insurance Journal's annual Top 50 Personal Lines Agencies for the eighth consecutive year and the #2 spot in Insurance Journal's Top 100 Property/Casualty Agencies for 2023. Our team of insurance professionals is dedicated to providing quality service, rates, and coverage options tailored to our clients' individual needs. We take pride in crafting a special partnership with our customers to ensure a white-glove experience.
- *What We Offer**
At careerzynith, we believe in recognizing and rewarding our employees for their hard work and dedication. Here are some of the benefits and perks we offer:
- **Competitive hourly pay**: $21 - $25 hourly (based on experience) + performance-based bonuses
- **Continuous on-going training and mentorship**: We invest in our employees' growth and development, providing them with the skills and knowledge they need to succeed in their roles.
- **Growth-oriented culture**: We encourage our employees to take on new challenges and pursue opportunities for advancement within the company.
- **Comprehensive Benefits package**: Medical, dental, vision, and life insurance, as well as a comprehensive 401K plan with competitive employer match.
- **Paid time off**: Holidays, vacation, and personal time, as well as an annual incentive trip for top performers.
- **Fitness perks**: A corporate discount at 24-Hour Fitness makes staying active more accessible.
- **Employee Assistance Program**: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems - at no cost.
- **Extra Perks**: Access to disability, hospital indemnity, universal life, critical illness, and accident insurance plans, as well as pet insurance.
- *What You Will Do**
As a Customer Service Agent, you will be responsible for:
- **Managing an existing book of business**: Focusing on growth and retention while delivering exceptional customer service.
- **Conducting consultative conversations**: Routinely speaking with our clients to ensure all coverage needs are addressed.
- **Generating and selling cross-sell, referral, and up-sell opportunities**: Identifying and pursuing opportunities to sell additional products and services to our clients.
- **Providing exceptional service**: Working with customers to resolve their requests and concerns, such as billing, endorsement, copies of insurance documents, etc.
- **Completing all required applications and documentation**: Ensuring that all necessary paperwork is completed accurately and on time.
- **Meeting personal/team qualitative and quantitative service and sales targets**: Achieving sales and service goals as assigned by management.
- **Supporting all company initiatives**: Participating in company-wide initiatives and projects, guided by our company's WE CARE values, sales culture, and business needs.
- **Maintaining a professional demeanor**: Interacting with both internal and external customers in a professional and courteous manner.
- *Our Ideal Candidate**
We are seeking a motivated and customer-focused individual to join our high-performing team. While prior experience in the insurance industry or agency setting is preferred, we are committed to training the right candidate.
- *Key Attributes**
- **High school or equivalent**: A high school diploma or equivalent is required.
- **Property & Casualty license**: A valid Property & Casualty license is required.
- **Effective and precise telephone etiquette**: Excellent communication and interpersonal skills.
- **1+ years of customer service experience**: Prior experience in customer service is preferred.
- **Excellent attention to detail and organizational skills**: Ability to manage multiple tasks and prioritize responsibilities.
- **Ability to work well independently and on a team**: Collaborative and self-motivated individual.
- **Precise verbal and written communication skills**: Effective communication skills, both written and verbal.
- **Ability to work in a fast-paced environment**: Ability to adapt to changing priorities and deadlines.
- **Ability to deliver a tailored, white-glove experience**: Providing exceptional service to all clients.
- *Preferred Attributes**
- **Bachelor's Degree or 1+ year(s) of relevant sales experience**: Prior experience in sales or a related field is preferred.
- **Fluency in Spanish**: Fluency in Spanish is preferred but not required.
- *Join careerzynith Today!**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and sales, we encourage you to apply for this exciting opportunity. Join our team and take the first step towards a rewarding career in customer service and insurance sales.
Apply for this job