Job Description
At arenaflex, we're dedicated to helping individuals and organizations achieve their goals and drive growth. Our team is passionate about delivering exceptional customer experiences and providing innovative solutions to meet the unique needs of our clients. As a Customer Service and Sales Representative, you'll play a vital role in helping us achieve our mission and make a meaningful impact on the lives of our customers.
- *About arenaflex**
arenaflex is a dynamic and community-minded organization that values collaboration, innovation, and customer satisfaction. We're committed to creating a work environment that fosters growth, learning, and success for our employees. Our team is dedicated to providing exceptional customer service and support, and we're looking for talented individuals like you to join our ranks.
- *Job Summary**
As a Customer Service and Sales Representative, you'll be responsible for providing top-notch customer service and sales support to our clients. You'll work from home, enjoying a flexible and growth-oriented work environment that allows you to thrive and grow in your career. You'll have the opportunity to make a real difference in the lives of our customers, helping them understand their coverages and select the right products and services to meet their needs.
- *Responsibilities**
As a Customer Service and Sales Representative, you'll be responsible for:
- Providing full lifecycle customer service and sales support, including inbound and outbound calls, emails, and chats
- Assisting customers in understanding their coverages and selecting the right products and services to meet their needs
- Responding to customer inquiries with compassion and active listening, and selecting the best solution in an efficient manner
- Identifying additional needs customers may have and helping them to upgrade products or services
- Maintaining and following strict personal privacy for customer information
- Working collaboratively with our team to achieve sales and customer service goals
- *What You'll Enjoy**
As a Customer Service and Sales Representative at arenaflex, you'll enjoy:
- Working from home in a flexible and growth-oriented work environment
- Knowledgeable, encouraging, supportive, and present leadership
- Diverse and community-minded organization
- Career-growth and lots of learning opportunities for aspiring minds
- FREE licensing course (and you'll be paid for your time to boot) that can be taken from any internet-accessible device
- Flexible and growth-oriented study sessions
- All state licensing exam fees covered by arenaflex
- Yearly renewal of license provided by arenaflex as your employer
- Company-provided computer once you have secured your license
- Competitive performance bonus opportunities and benefits
- And yes… all the competitive performance bonus opportunities and benefits you'd expect
- *What You'll Bring**
To be successful in this role, you'll need:
- High speed internet access ( >15 mbps)
- Aptitude, self-discipline, and tenacity to be learn about what it takes to become a licensed insurance associate, including passing the state licensing exam
- Ability to maintain and follow strict personal privacy for customer information
- Strong customer service orientation
- High school diploma or equivalent is the minimum, and with education, more is better
- Handy with MS Windows and other computer applications
- *Physical and Mental Demands**
The physical and mental demands of this role include:
- Operating a computer, a phone, and other office machinery
- Driving to households; walking from car to household
- Thinking, learning, and concentrating effectively and frequently communicating with other people, both within arenaflex and outside of arenaflex
- Frequently moving about inside and travel between households
- Ability to handle the stress associated in meeting frequent, multiple, and tight deadlines
- Ability to work a varied schedule, including evening and weekend hours based on project needs
- Consistent demonstration of mental stability and ability to have regular, reliable, and predictable attendance
- *Total Rewards Package**
At arenaflex, we demonstrate our commitment to rewarding individual and team achievement through a total rewards package that includes:
- Competitive base salary
- Generous paid time off policy
- Merit-based annual increases
- Bonus opportunities
- Robust recognition program
- Competitive range of insurance plans (including health, dental, and life insurance)
- Access to retirement savings programs such as a 401(k) plan and a health savings account
- Financial assistance with infertility treatments
- Employee assistance program
- Numerous other offerings to support a healthy work-life balance
- *Reasonable Accommodations**
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, per arenaflex procedure 4.2.1.
- *How to Apply**
If you're passionate about delivering exceptional customer service and sales support, and you're looking for a dynamic and growth-oriented work environment, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.
- *Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, respectful, and supportive of all employees.
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