Job Description
Join careerzynith, a leading financial services company, in revolutionizing the way people shop online. As an Associate, Customer Service, you will be part of the fast-growing careerzynith Shopping team, working on a new consumer product that aims to deliver a best-in-class shopping and savings experience for millions of customers while driving incremental and sustainable sales for merchant partners.
- *About careerzynith**
careerzynith is a financial services company that provides a wide range of financial products and services to individuals, small businesses, and commercial clients. With a strong commitment to innovation and customer satisfaction, careerzynith has established itself as a leader in the industry. The company's mission is to help people achieve financial freedom and stability through its products and services.
- *About careerzynith Shopping**
careerzynith Shopping is a new consumer product that seeks to change the way people buy things online. Our mission is to deliver a best-in-class shopping and savings experience for our millions of customers while driving incremental and sustainable sales for our merchant partners. We are seeking a self-motivated individual with organizational skills, attention to detail, strong written communication skills, and the ability to work independently in an open and collaborative team environment with our Customer Experience team.
- *Responsibilities**
As an Associate, Customer Service, you will be responsible for:
- Processing incoming careerzynith Shopping customer inquiries in a timely and efficient manner
- Serving in a lead capacity for handling escalated customer issues and providing resolution, ensuring a high level of customer satisfaction and adherence to Legal and Compliance guidelines
- Partnering with internal departments to resolve escalations requiring cross-functional coordination
- Interacting with internal and external customers on a daily basis, utilizing strong written communication skills to resolve issues and provide solutions
- Maximizing efficiency in a constantly evolving environment where the goals can be ambiguous and the process fluid
- Continuously evaluating and refining customer service processes to enhance efficiency and effectiveness
- Identifying and implementing automation opportunities to streamline workflows
- Establishing and managing feedback loops to gather user insights, identify pain points, and relay these to relevant teams for continuous improvement
- *Basic Qualifications**
- High School Diploma, GED, or equivalent certification
- At least 1 year of Customer Service Support Experience
- *Preferred Qualifications**
- Bachelor's degree or military experience
- 2+ years of experience in Customer Service
- 2+ years of experience using Zendesk
- Demonstrated success handling escalated clients
- *Skills and Competencies**
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Ability to work independently in an open and collaborative team environment
- Strong problem-solving and analytical skills
- Ability to adapt and thrive in a dynamic, fast-paced environment
- Strong attention to detail and ability to maintain confidentiality
- Ability to work in a remote environment with minimal supervision
- *Career Growth Opportunities and Learning Benefits**
careerzynith is committed to the growth and development of its employees. As an Associate, Customer Service, you will have opportunities to:
- Develop your skills and knowledge in customer service, sales, and marketing
- Work with a talented and diverse team of professionals
- Participate in training and development programs to enhance your skills and knowledge
- Take on new challenges and responsibilities as you grow and develop in your career
- Enjoy a comprehensive benefits package, including health, financial, and other benefits
- *Work Environment and Company Culture**
careerzynith is a dynamic and innovative company that values diversity, inclusion, and employee well-being. As an Associate, Customer Service, you will work in a remote environment with minimal supervision, utilizing technology to stay connected with your team and customers. careerzynith is committed to creating a culture that is inclusive, supportive, and empowering, where employees can grow and develop in their careers.
- *Compensation, Perks, and Benefits**
careerzynith offers a comprehensive compensation package, including:
- Competitive salary range: $64,700 - $73,900
- Performance-based incentive compensation, including cash bonus(es) and/or long-term incentives (LTI)
- Comprehensive benefits package, including health, financial, and other benefits
- Opportunities for career growth and development
- Flexible work arrangements, including remote work options
- *How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
- *Equal Opportunity Employer**
careerzynith is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. careerzynith promotes a drug-free workplace and will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
- *Accommodation Requests**
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact careerzynith Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
- *Technical Support**
For technical support or questions about careerzynith's recruiting process, please send an email to [email protected].
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