Job Description
At arenaflex, we're committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a customer service associate, we empower everyone to be their full, authentic selves. Join us in creating a welcoming and supportive community that values diversity, equity, and inclusion.
- *Job Overview**
We're seeking an experienced customer service associate to join our team in Fort Pierce, FL. As a customer service associate, you'll play a vital role in increasing customer confidence and loyalty by providing accurate, fast, and friendly customer service desk and media services in accordance with arenaflex guidelines, policies, and procedures. This role requires a strong ability to satisfactorily resolve customer concerns or escalate them to the appropriate level of management.
- *Primary Responsibilities & Accountabilities**
As a customer service associate, you'll be responsible for:
- Providing continuous attention to customer needs; greeting, assisting, and thanking customers in a prompt, courteous, and friendly manner.
- Addressing customer issues/complaints and resolving to full satisfaction of the customer immediately, within arenaflex guidelines while maintaining composure and professionalism; appropriately escalating issues to management with a positive attitude.
- Coordinating daily store cash and accounting functions in accordance with arenaflex guidelines, policies, and procedures and management instruction.
- Maintaining knowledge of front-end operations and staying current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
- Managing ACM lanes according to arenaflex standards and policies; ensuring each self-checkout lane is properly opened, appropriate reports are printed, and cash maintenance requirements are performed.
- Troubleshooting problems with front-end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
- Stocking front-end products; restocking and using supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Exhibiting professional telephone etiquette and ensuring connection to the appropriate department or associate.
- Maintaining confidentiality of information.
- Putting up discarded or returned merchandise.
- Performing cashier associate duties, as necessary.
- Performing pricing duties, as necessary.
- Keeping work area clean, orderly, and free from safety hazards; reporting faulty equipment and hazards to management.
- Notifying management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement, or any action that is illegal and/or against arenaflex policy.
- Performing other job-related duties as assigned.
- *Qualifications**
To be successful in this role, you'll need to meet the following minimum qualifications:
- Must be 18 years of age.
- High school diploma or equivalency.
- Ability to read, write, and speak English proficiently.
- Ability to understand and follow English instructions.
- Authorization to work in the United States or the ability to obtain the same.
- Successful completion of pre-employment drug testing and background check.
- *Preferred Qualifications**
While not required, the following qualifications would be beneficial in this role:
- Demonstrating strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
- Possessing a proficient working knowledge of office, front-end systems, and equipment.
- Possessing proficient computer skills.
- Possessing demonstrated skills in the ability to perform and deliver customer service expectations.
- Demonstrating good organizational skills.
- High standard of integrity and reliability.
- *Required Behaviors**
As a customer service associate, you'll be expected to:
- Live the Values by embracing the essence of arenaflex, demonstrating a commitment to the company's goal and values.
- Unify and motivate team through praise and recognition of success with immediate feedback to build an environment of trust.
- Business-driven, showing passion for the business, delivering results consistently.
- Customer-orientated, by passionately demonstrating that the customer comes first… always by putting the customer's needs above all else.
- People Passion, through consistently treating others with respect and dignity.
- *Knowledge, Skills, Abilities**
To be successful in this role, you'll need to possess:
- Compliance with all arenaflex policies and procedures.
- Must complete service training within sixty (60) days of position start date.
- *Work Environment and Company Culture**
As a customer service associate at arenaflex, you'll be part of a dynamic and inclusive team that values diversity, equity, and inclusion. You'll work in a fast-paced retail environment, interacting with customers and colleagues to provide exceptional service and support. arenaflex is committed to creating a safe and welcoming work environment that promotes growth, development, and well-being.
- *Career Growth Opportunities and Learning Benefits**
arenaflex offers a range of career growth opportunities and learning benefits to support your professional development and success. As a customer service associate, you'll have access to:
- Ongoing training and development programs to enhance your skills and knowledge.
- Opportunities for advancement and career growth within the company.
- A supportive and inclusive work environment that encourages collaboration and teamwork.
- Competitive compensation and benefits package.
- *Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation and benefits package, including:
- Competitive hourly rate.
- Opportunities for overtime and bonuses.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Paid time off and holidays.
- Retirement savings plan.
- *How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
- *Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.
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