Job Description
Are you passionate about delivering exceptional customer experiences and working in a dynamic retail environment? Do you have a strong desire to grow your career in a company that values its employees and prioritizes their development? Look no further than arenaflex, a leading retail pharmacy chain that is committed to providing its customers with the best possible service.
As an Experienced Customer Service Associate at arenaflex, you will play a critical role in delivering a distinctive and delightful customer experience. You will be the face of our company, interacting with customers and patients, answering their questions, and resolving any issues they may have. You will also be responsible for registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to customers.
- *Key Responsibilities:**
- Model and deliver a distinctive and delightful customer experience
- Register sales on assigned cash register, provide customers with courteous, fair, friendly, and efficient checkout service
- Engage customers and patients by greeting them and offering assistance with products and services
- Resolve customer issues and answer questions to ensure a positive customer experience
- Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience
- Provide customers with courteous, friendly, fast, and efficient service
- Recommend items for sale to customers and recommend trade-up and/or companion items
- Register customer purchases on assigned cash register, collect cash and distribute change as requested; process voids, returns, rain checks, refunds, and exchanges as needed
- Keep counters and shelves clean and well merchandised, take inventory, and maintain records
- Check in and price merchandise as required or as directed by store manager or communicated by the shift leader
- Implement Company asset protection procedures to identify and minimize profit loss
- Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
- Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise
- Complete resets and revisions as directed
- Assist with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
- Assist in stock rotation, using the first in, first out method and restock outs
- Have working knowledge of store systems and store equipment
- Provide customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
- Assume web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)
- Assist with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
- Comply with all company policies and procedures; maintain respectful relationships with coworkers
- Complete special assignments and other tasks as assigned
- *Training & Personal Development:**
- Attend training and complete PPLs requested by Manager or assigned by corporate
- Participate in ongoing training and development programs to enhance skills and knowledge
- *Essential Qualifications:**
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours
- Prefer six months of experience in a retail environment
- Prefer to have prior work experience with arenaflex
- Prefer to be fluent in reading, writing, and speaking English (except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours
- *Skills and Competencies:**
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and conflict resolution skills
- Ability to work independently and as part of a team
- Basic math skills and accuracy with handling cash and operating a cash register
- Ability to lift up to 25 pounds and stand for long periods of time
- Basic computer skills and knowledge of store systems and equipment
- *Career Growth Opportunities and Learning Benefits:**
- arenaflex offers a comprehensive training program to help you develop your skills and knowledge
- Opportunities for career advancement and professional growth
- Competitive salary and benefits package
- Ongoing training and development programs to enhance skills and knowledge
- Collaborative and supportive work environment
- *Work Environment and Company Culture:**
- arenaflex is a dynamic and fast-paced retail environment
- Collaborative and supportive work environment
- Opportunities for career advancement and professional growth
- Comprehensive training program to help you develop your skills and knowledge
- Competitive salary and benefits package
- *Compensation, Perks, and Benefits:**
- Competitive hourly rate of $15-$17.50
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for career advancement and professional growth
- Ongoing training and development programs to enhance skills and knowledge
- *Conclusion:**
If you are passionate about delivering exceptional customer experiences and working in a dynamic retail environment, we encourage you to apply for this exciting opportunity at arenaflex. As an Experienced Customer Service Associate, you will play a critical role in delivering a distinctive and delightful customer experience, and we offer a comprehensive training program to help you develop your skills and knowledge. Apply now and join our team of dedicated professionals who are committed to providing the best possible service to our customers.
Apply for this job