Job Description
At careerzynith, we're committed to delivering exceptional customer experiences that exceed expectations. As an Experienced Customer Service Associate – Insurance Portfolio Support Specialist, you'll play a vital role in providing top-notch support to our clients, including financial institutions, insurance agents, and borrowers/members. If you're passionate about delivering outstanding customer service and have a knack for resolving complex issues, we want to hear from you.
- *Why Join careerzynith?**
At careerzynith, we're dedicated to fostering a culture of excellence, innovation, and collaboration. Our team is passionate about making a positive impact in the lives of our clients and customers. As a valued member of our team, you'll have the opportunity to:
- Contribute to careerzynith's mission to provide exceptional customer service and support
- Develop your skills and expertise in a dynamic and fast-paced environment
- Collaborate with a talented team of professionals who share your passion for delivering outstanding results
- Enjoy a comprehensive benefits package, including competitive compensation, work-life balance, and opportunities for career growth and development
- *Key Responsibilities:**
As an Experienced Customer Service Associate – Insurance Portfolio Support Specialist, you'll be responsible for:
- Resolving inbound and making outbound service calls regarding routine collateral protection insurance coverage questions, inquiries, and/or problems on the status of insurance on loans made by borrowers/members, financial institutions, and insurance agents
- Researching, verifying, updating loan insurance information, and documenting the affected account's history file
- Referring complex questions, problems, or client complaints promptly and accurately to the appropriate resources to ensure customer satisfaction and product integrity
- Assisting in performing time-sensitive account maintenance before and after account processing cycles
- Entering updates to pertinent insurance data from Document Management System or FAX into the computer system in a timely manner, ensuring accuracy, completeness, and adherence to department procedures
- Preparing, packaging, and mailing insurance policies, proof of insurance requests, and paid certificates to borrowers/members and financial institutions
- *Essential Qualifications:**
To be successful in this role, you'll need:
- A High School Diploma or equivalency
- Minimum of zero to six (0-6) months of data entry, in-bound, out-bound, or other related call center, telemarketing, or related experience
- Excellent interpersonal, organizational, and telephone etiquette skills
- Strong workflow and communication skills (both written and oral)
- Ability to operate a computer and basic office equipment
- Ability to type 40 WPM accurately and operate a 10-key calculator by touch
- *Preferred Qualifications:**
While not required, experience in insurance or banking is preferred. Additionally, candidates with a strong background in customer service, data entry, or telemarketing will be given preference.
- *Skills and Competencies:**
To excel in this role, you'll need:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment with multiple priorities and deadlines
- Strong organizational and time management skills
- Ability to maintain confidentiality and handle sensitive information
- Strong technical skills, including proficiency in computer software and basic office equipment
- *Career Growth Opportunities and Learning Benefits:**
At careerzynith, we're committed to helping our employees grow and develop their careers. As an Experienced Customer Service Associate – Insurance Portfolio Support Specialist, you'll have access to:
- Leadership Academy and Mentor Program
- Continuing education and career certifications
- Opportunities for career advancement and professional growth
- Collaborative and supportive work environment
- *Work Environment and Company Culture:**
careerzynith is a dynamic and innovative company that values diversity, equity, and inclusion. Our team is passionate about making a positive impact in the lives of our clients and customers. As an Experienced Customer Service Associate – Insurance Portfolio Support Specialist, you'll be part of a collaborative and supportive team that is dedicated to delivering exceptional results.
- *Compensation, Perks, and Benefits:**
careerzynith offers a comprehensive benefits package, including:
- Competitive overall compensation package
- Work-Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
- *Additional Information:**
careerzynith is a Substance-Free Workplace and requires pre-employment drug testing. Please note that careerzynith does not hire tobacco users as allowed by law.
If you're passionate about delivering exceptional customer service and have a knack for resolving complex issues, we want to hear from you. Apply now to join our team as an Experienced Customer Service Associate – Insurance Portfolio Support Specialist.
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