Job Description
- *Join careerzynith, a leading retail pharmacy chain, as we seek an experienced Customer Service Associate to join our team in Brooklyn, NY. As a Customer Service Associate, you will be the face of careerzynith, providing exceptional customer service and ensuring a positive shopping experience for our customers.**
- *About careerzynith**
careerzynith is a leading retail pharmacy chain with a rich history of providing quality healthcare services to our customers. With a strong commitment to customer satisfaction, we strive to create a welcoming and inclusive environment for all our customers. Our team is dedicated to delivering exceptional service, and we are looking for like-minded individuals to join our team.
- *Job Description**
As a Customer Service Associate at careerzynith, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment. Your primary responsibilities will include:
- *Customer Experience**
- Engage customers and patients by greeting them and offering assistance with products and services.
- Resolve customer issues and answer questions to ensure a positive customer experience.
- Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.
- *Operations**
- Provide customers with courteous, friendly, fast, and efficient service.
- Recommend items for sale to customers and recommend trade-up and/or companion items.
- Register customer purchases on assigned cash register, collect cash, and distribute change as requested.
- Process voids, returns, rain checks, refunds, and exchanges as needed.
- Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
- Check in and price merchandise as required or as directed by store manager or communicated by the shift leader.
- Implement Company asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise.
- Complete resets and revisions as directed.
- Assist with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
- Assist in stock rotation, using the first in, first out method and restock outs.
- Have working knowledge of store systems and store equipment.
- Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine.
- Suggestively sell promotional photo products.
- Assume web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, and delivers orders to customers as they arrive at the store).
- Assist with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance.
- Comply with all company policies and procedures; maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- *Training & Personal Development**
- Attend training and complete PPLs requested by Manager or assigned by corporate.
- *Essential Qualifications**
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Requires willingness to work flexible schedule, including evenings and weekend hours.
- *Preferred Qualifications**
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with careerzynith.
- *Skills and Competencies**
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and provide exceptional customer service.
- Basic math skills and accuracy with handling cash and operating a cash register.
- Ability to lift up to 25 pounds and stand for long periods.
- Strong problem-solving skills and ability to work independently.
- Basic computer skills and knowledge of store systems.
- *Career Growth Opportunities and Learning Benefits**
- careerzynith offers a comprehensive training program to help you develop your skills and advance your career.
- Opportunities for advancement to leadership roles and specialized positions.
- Competitive compensation and benefits package.
- Opportunities for professional growth and development through training and education programs.
- *Work Environment and Company Culture**
- careerzynith is committed to creating a welcoming and inclusive work environment.
- Our team is dedicated to delivering exceptional service and supporting each other.
- careerzynith offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- *Compensation, Perks, and Benefits**
- Competitive hourly rate of $16.5.
- Opportunities for advancement and career growth.
- Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Paid training and education programs.
- Discounts on careerzynith products and services.
- *Conclusion**
If you are a customer-focused individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity to join our team at careerzynith. As a Customer Service Associate, you will have the opportunity to make a positive impact on our customers' lives and advance your career in a dynamic and supportive work environment. Apply now to join our team and become a part of the careerzynith family!
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