Job Description
Join arenaflex, a leading retailer of used cars, as a Customer Service Consultant and be the vital link between our customers' at-home and in-store experiences. As a key member of our team, you will provide an iconic customer experience, respond to sales leads and customer inquiries, and guide customers through their car buying journey. **About arenaflex** arenaflex is the nation's largest retailer of used cars, with a mission to provide an exceptional customer experience. We believe in creating a seamless transition from online to in-store purchasing, ensuring that our customers receive the best possible service. Our team is dedicated to providing an unrivaled customer experience, and we are looking for talented individuals to join us on this journey. **Key Job Details:** * Compensation: $18.00 - $26.70 per hour, with performance-based sales incentives * Company: arenaflex * Start Date: Immediate openings available * Location: Remote (Denver, CO) **Job Summary:** As a Customer Service Consultant, you will connect with inbound customers online and over the phone to understand their needs and guide them towards vehicles that meet their requirements. You will provide support during every step of their car buying journey, ensuring a seamless transition from online to in-store purchasing. This is a high-energy sales environment where you will work as a team to meet goals and have the opportunity to earn a performance-based sales incentive. **Responsibilities:** * Connect with inbound customers online and over the phone to understand their needs and guide them towards vehicles that meet their requirements * Use your knowledge of arenaflex inventory to guide customers towards vehicles that meet their needs * Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery * Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience * Mentor others as your skillset expands * Achieve sales targets while providing an iconic customer experience * Acquire the Automotive Sales Persons License in specific states (may require testing and travel) **Requirements:** * Sales and customer service experience in a retail environment (preferred) * Thrive in a fast-paced sales environment * Good listening skills and a strong customer focus * High level of self-motivation to achieve performance goals * Strong written and verbal communication skills * Ability to learn and master new technologies; strong computer skills * Open availability for shifts that may include nights, weekends, and holidays * Must be open to shifting schedules two times per year according to business needs * Hybrid role with requirement for working on site one day per week * Must meet minimum technology requirements (type of internet service and speed of internet service) * Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location **Benefits:** * Competitive hourly rate * Performance-based sales incentives * Paid sick, vacation, and holiday time * Opportunities for career growth and development **How to Apply:** Ready to join our team? Apply now by visiting our website at [insert link]. We look forward to hearing from you! **Work Environment and Company Culture:** As a Customer Service Consultant at arenaflex, you will be part of a dynamic and fast-paced team that is dedicated to providing an exceptional customer experience. Our team is passionate about delivering an unrivaled customer service experience, and we are looking for talented individuals who share our vision. We offer a competitive hourly rate, performance-based sales incentives, paid sick, vacation, and holiday time, and opportunities for career growth and development. **Career Growth Opportunities and Learning Benefits:** As a Customer Service Consultant at arenaflex, you will have the opportunity to learn and grow with our company. We offer training and development programs to help you achieve your career goals, and we are committed to providing a supportive and inclusive work environment. Our team is passionate about delivering an exceptional customer experience, and we are looking for talented individuals who share our vision. **Compensation, Perks, and Benefits:** As a Customer Service Consultant at arenaflex, you will receive a competitive hourly rate, performance-based sales incentives, paid sick, vacation, and holiday time, and opportunities for career growth and development. We also offer a range of benefits, including: * Competitive hourly rate * Performance-based sales incentives * Paid sick, vacation, and holiday time * Opportunities for career growth and development **Conclusion:** If you are a motivated and customer-focused individual who is passionate about delivering an exceptional customer experience, we encourage you to apply for this exciting opportunity. As a Customer Service Consultant at arenaflex, you will have the opportunity to learn and grow with our company, and you will be part of a dynamic and fast-paced team that is dedicated to providing an unrivaled customer service experience. Apply now by visiting our website at [insert link]. We look forward to hearing from you! Apply for this job