Job Description
At careerzynith, we're passionate about delivering exceptional customer experiences and building long-lasting relationships with our dealers and retail customers. As an Experienced Customer Service Parts Advisor, you'll play a vital role in providing top-notch support and expertise to our customers, ensuring their satisfaction and loyalty to our brand.
- *About careerzynith**
careerzynith is a leading manufacturer of high-quality recreational vehicles, committed to innovation, quality, and customer satisfaction. Our team of dedicated professionals shares a passion for delivering exceptional products and experiences that exceed our customers' expectations. As a valued member of our team, you'll be part of a dynamic and supportive environment that fosters growth, learning, and collaboration.
- *Job Summary**
We're seeking an experienced Customer Service Parts Advisor to join our team in Middlebury, IN. As a key point of contact for dealers and retail customers, you'll provide expert support and guidance on parts-related issues, ensuring seamless communication and resolution of customer inquiries. Your exceptional communication skills, product knowledge, and problem-solving abilities will make you an invaluable asset to our team.
- *Key Responsibilities**
- Serve as the primary point of contact for all parts-related issues from dealers and retail customers, responding to and addressing inquiries with professionalism and expertise.
- Research and provide accurate information on parts orders, including part numbers, prices, shipping options, availability, and status of existing orders and change orders.
- Assist dealers with part number research, price quotes, shipping options, part availability, and status of existing orders and change orders.
- Research and create special make item part numbers, descriptions, and build lists.
- Process special order requirements for recalls, technical bulletins, product improvements, and warranty no-charge orders.
- Verify the accuracy and completeness of information on parts orders, demonstrating a broad understanding of all products for each brand.
- Communicate internally and externally to convey information regarding parts availability and status.
- *Experience and Knowledge**
- Customer-facing experience is required, with a strong background in customer service and support.
- Prior high-volume call center experience is preferred, with a proven track record of handling complex customer inquiries.
- A manufacturing background with knowledge of RV construction, processes, parts, and warranties is preferred, as well as familiarity with Lemon Laws and recalls.
- *Essential Skills and Abilities**
- Ability to learn, grow, and adapt to an ever-changing product environment, including a broad range of company products and programs.
- Strong communication skills, with the ability to mediate escalated issues and upset customers.
- Strong organizational skills, with the ability to prioritize multiple tasks efficiently while maintaining a positive attitude.
- Proficient in Microsoft Office software, including AX.
- Ability to assess problem situations and respond appropriately in a professional manner.
- *Work Requirements**
- This position may require sitting, standing, working in front of a computer monitor in an office setting approximately 95% of the day.
- Regularly requires communicating with others, using hands and fingers to operate a phone, keyboard, and other office tools and equipment, and reaching with hands and arms.
- Must comply with all safety procedures and protocols.
- This position is a full-time position, which may require some flexibility in hours and days worked (including Saturdays, as needed).
- Supervisory responsibilities: none.
- Remote work: not available.
- Regular attendance is required.
- *Benefits and Perks**
- careerzynith offers a generous benefits package, including: + (2) Medical Insurance plan options, HSAs, and FSAs+ Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)+ Dental Insurance+ Vision insurance+ Disability and Life Insurance+ 401k plan with an annual discretionary match+ Wellness Benefits+ On-site Fitness Center access (IN only)+ Health Clinic for employee use (IN only)+ Employee Assistance Program (EAP) Benefits
- *Why Join careerzynith?**
- careerzynith is a dynamic and supportive environment that fosters growth, learning, and collaboration.
- Our team is passionate about delivering exceptional customer experiences and building long-lasting relationships with our dealers and retail customers.
- We offer a generous benefits package and opportunities for career growth and development.
- careerzynith is a leading manufacturer of high-quality recreational vehicles, committed to innovation, quality, and customer satisfaction.
- *How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional support and expertise, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
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