Job Description
At arenaflex, we're passionate about delivering exceptional customer experiences in the aviation services industry. As a valued member of our team, you'll play a vital role in providing elite-level service to crew and passengers, ensuring their stay is nothing short of extraordinary. If you're a customer-focused individual with a passion for aviation, we want to hear from you!
- *About arenaflex**
arenaflex is a leading provider of aviation services, catering to private jets, military, and commercial aircraft. Our team is dedicated to living our motto: "We are Ladies and Gentlemen, serving Ladies and Gentlemen." We're committed to delivering exceptional experiences, and we're seeking talented individuals to join our award-winning team.
- *Responsibilities and Duties**
As a Customer Service Representative at arenaflex, you'll be responsible for:
- Greeting customers in a friendly, professional manner, setting the tone for an exceptional experience
- Providing concierge services to pilots and customers, including making reservations as required
- Invoicing for services rendered to customers and pilots, ensuring accuracy and timeliness
- Recording customer preferences in arenaflex's internal system, ensuring personalized experiences
- Proactive preparation for all incoming aircraft, ensuring seamless operations
- Providing timely feedback to the company regarding service failures or customer concerns
- Partnering with the line service team to meet and exceed customer service expectations
- Maintaining a neat and organized work area, including the front desk, lobby, and all FBO amenities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- *Competencies**
To succeed in this role, you'll need:
- A customer-focused mindset, with excellent communication skills
- Strong computer skills, including Microsoft Office products and point of sale programs
- Basic mathematical knowledge, with attention to detail
- Ability to operate a motor vehicle and be insurable by arenaflex's insurance policy (Requires a clean driving record)
- Bi-lingual skills are a plus, but not required
- *Work Environment**
As a Customer Service Representative at arenaflex, you'll work in a professional environment that may include exposure to various weather conditions and direct contact with both moving and non-moving aircraft.
- *Physical Demands**
This role requires:
- Ability to lift 25 pounds
- Standing to greet customers during verbal exchanges
- Walking throughout the facility to interact with customers
- Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
- *Position Type and Expected Hours of Work**
This is a non-exempt position, with shift work that requires working evenings, weekends, and on scheduled company holidays.
- *Travel**
No travel is expected for this position.
- *Education, Experience, and Eligibility Qualifications**
- Customer service experience, preferably in the service industry
- High School Diploma or equivalent
- Entry-level position
- Ability to work evenings, weekends, and holidays
- Acceptable driving record
- Ability to pass a background check
- Zero-tolerance drug-free employer, including pre-employment and random screening
- *AAP/EEO Statement**
arenaflex is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.
- *Other Duties**
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.
- *Applicants must be able to pass a 10-yr Background check and are subject to pre-employment drug screening.**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join the arenaflex team!
- *Apply Now**
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