Experienced Customer Service Representative - Content Moderator at arenaflex

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

*Join arenaflex, a leading provider of outsourced digital services and next-generation customer experience, as a Customer Service Representative - Content Moderator. In this role, you will be the first point of contact for customers, troubleshooting software and device issues, and delivering fast, customized solutions. As a Content Moderator, you will work with customers to resolve inquiries empathetically, accurately, and on time, while maintaining a strong bias towards doing what's right for our community.**

*About arenaflex**

arenaflex is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. We help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a team of highly capable humans who understand how to deploy technology and data to best serve our purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology-powered by ridiculously smart people.

*Our Culture**

Our People First culture has enabled us to expand our workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries. We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community.

*What We Offer**

Competitive industry salaries
Comprehensive benefits packages
Inclusive environment and positive impact on the community
Opportunities for internal mobility and professional growth
24/7 access to our Wellness & Resiliency Team
Skills groups, counseling sessions, coaching sessions, and other wellness and resiliency programs
Outstanding Medical, Dental, Vision, and Prescription plans
401k Match
Pet Insurance
In-house Wellness Coaches
Hundreds of Discounts with the Brands you Love and Use

*Responsibilities/Duties**

As a Customer Service Representative - Content Moderator, you will:

Assist our community and help resolve inquiries empathetically, accurately, and on time
Become and remain knowledgeable about products and community standards
Make well-balanced decisions and personally driven to be an effective advocate for our community
Strong interpersonal skills, verbal, and written communication skills, and most importantly empathy
Display a strong bias to doing what's right for our community in support of our mission

*Qualifications/Key Competencies**

Impeccable communication and writing skills
General curiosity about how and why things work the way they do
Ability to quickly learn and articulate technical concepts
Ability to empathize with users and convey confidence through written interactions
Well-versed in chat and email etiquette, with a fine-tuned attention to detail
Demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel required
High affinity and cultural awareness
Adaptable to change
High level of English proficiency (reading, writing, spelling, speaking)
1 year of call center experience or equivalent

*Requirements**

All employees exposed to graphic content will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
All employees exposed to graphic content will attend Resiliency Trainings
Must work On-Site at New Braunfels, TX location

*Creating a Culture of Awareness and Prevention through Psychological Health and Safety**

arenaflex believes in being transparent with our new employees about their job duties and the possible impact. Some of our campaigns include disturbing content. Examples of these types of material may include but are not limited to:

Child exploitation and abuse
Animal torture
Gang Violence
Murder
Hate Speech
Pornographic Content

As a content moderator, it is essential for you to know the potential risks related to this type of work. While arenaflex is focused on employee wellness by having counselors on-site, resiliency programming, and other psychological health and safety programming, exposure to graphic and disturbing content is unavoidable in some job roles. Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing.

*About Us**

We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology-powered by ridiculously smart people.

*How We Partner To Protect You**

arenaflex will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of arenaflex.

*DEI**

In arenaflex, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. arenaflex is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

*EEO**

arenaflex is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. arenaflex people-first culture thrives on it for the benefit of our employees, our clients, our services, and our community.