Job Description
At arenaflex, we're passionate about empowering athletes to reach their full potential. As a Customer Service Representative, you'll play a vital role in connecting our brand to our customers, providing top-notch support that sets us apart from the competition. If you're a customer-centric individual with a knack for problem-solving and a passion for delivering exceptional experiences, we want to hear from you! About arenaflex arenaflex is a leading retailer of sports equipment and apparel, dedicated to helping athletes of all levels achieve their goals.
With a strong commitment to customer satisfaction, we strive to create a seamless shopping experience that exceeds our customers' expectations. Our team is comprised of passionate, results-driven individuals who are dedicated to making a difference in the lives of our athletes. Job Summary As a Customer Service Representative at arenaflex, you'll be responsible for providing exceptional support to our customers, addressing their concerns, and ensuring their satisfaction with our products and services.
You'll work closely with our internal teams and stores to resolve issues, execute back-office functions, and maintain accurate records. If you're a motivated, customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Key Responsibilities * Assist athletes with product inquiries, gift card and ScoreCard issues, placing orders, existing order status, and returns and/or replacements. * Deliver first call resolution with white glove service by owning athlete issues to the point of resolution, demonstrating empathy and keeping athletes updated throughout the process.
* Handle escalated call transfers at a Tier II level support, researching, troubleshooting, and resolving athlete issues, and escalating issues that require deeper assessment or resolution. * Work with individual stores and internal business partners to provide support and reach resolution related to athlete issues. * Execute various back-office functions associated with customer inbound inquiries, including accurate logging and tracking of all incident information. * Collaborate with team members to achieve shared goals and objectives, maintaining a positive and supportive work environment.
Essential Qualifications * High School Diploma or Equivalent. * 1-3 years of experience in customer service, help desk, or related experience (retail-oriented) is preferred. * Strong customer-service orientation, with excellent written and verbal communication skills. * Ability to type 25+ words per minute. * Self-motivated and results-oriented, with a strong attention to detail. * Problem-solving and troubleshooting capabilities, with the ability to work effectively in a team environment. Preferred Qualifications * Experience working in a retail environment, with a strong understanding of customer needs and expectations.
* Strong interpersonal and client consultation skills, with the ability to build rapport with athletes and internal stakeholders. * Ability to work effectively in a fast-paced environment, with multiple priorities and deadlines. * Strong execution skills, with a focus on delivering results and meeting targets. Skills and Competencies * Excellent communication and interpersonal skills, with the ability to build strong relationships with athletes and internal stakeholders. * Strong problem-solving and troubleshooting capabilities, with the ability to analyze complex issues and develop effective solutions.
* Ability to work effectively in a team environment, with a focus on collaboration and shared goals. * Strong attention to detail, with the ability to maintain accurate records and track incident information. * Self-motivated and results-oriented, with a strong focus on delivering exceptional customer experiences. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our team members grow and develop their careers. As a Customer Service Representative, you'll have access to a range of training and development opportunities, including: * Ongoing training and coaching to enhance your customer service skills and knowledge.
* Opportunities for career advancement, with a focus on promoting from within. * Access to a range of benefits and perks, including health insurance, retirement plans, and paid time off. Work Environment and Company Culture arenaflex is a dynamic and fast-paced work environment, with a strong focus on teamwork and collaboration. As a Customer Service Representative, you'll work closely with our internal teams and stores to provide exceptional support to our athletes. Our company culture is built on a foundation of respect, empathy, and a passion for delivering exceptional customer experiences.
Compensation, Perks, and Benefits arenaflex offers a competitive total rewards package, including: * A bolthires salary range of $30,900 to $46,200, based on experience and location. * Incentive programs and bonuses, based on individual and team performance. * Equity and benefits, including health insurance, retirement plans, and paid time off. * Opportunities for career advancement and professional growth. If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity.
Please apply including your resume and a cover letter, to. We can't wait to hear from you!