Job Description
Introduction to arenaflex arenaflex is a leading organization dedicated to providing top-notch services and support to its customers. As a company, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Our team is passionate about making a positive impact and delivering exceptional experiences that exceed our customers' expectations. If you're a highly motivated and customer-focused individual looking to join a dynamic and growth-oriented company, we encourage you to explore this exciting opportunity with us.
Job Overview We are seeking an experienced and skilled Customer Service Representative to. As a Customer Service Representative at arenaflex, you will play a vital role in delivering exceptional support and building lasting relationships with our customers. Your primary responsibility will be to receive and process customer orders by telephone, ensuring that all customer requests are handled in a prompt, efficient, courteous, and professional manner. You will be the primary point of contact with our customers, and your goal will be to provide them with a positive experience that meets their needs and exceeds their expectations.
Key Responsibilities Handle an average of 110 customer interactions per eight-hour shift after 4 months in the position, including incoming and outgoing calls Provide prompt, accurate, and courteous responses to customers, solving routine and complex problems in a professional and efficient manner Answer incoming customer service orders as soon as possible, displaying active listening and superior customer service skills for both external and internal customers Document activity to the DDF system, consistently checking appropriate DDF screens for report results to call back to customers Display the ability to enter orders manually via our fax process and operate the phone system effectively Adhere to work schedule and perform other duties as assigned Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: Ability to work independently and as a team, demonstrating a strong commitment to customer service and support Must demonstrate the ability to perform different tasks and retain knowledge, a critical part of cross-training our call center personnel Computer knowledge and strong customer service skills, with solid communication skills (including verbal, written, and listening skills) Solid problem-solving and decision-making abilities, with good organizational skills and the ability to execute and prioritize multiple tasks
Professional demeanor, with the ability to type 35-40 words per minute and be flexible and adaptable to change Medical terminology/experience preferred but not required, with a minimum of a High School Diploma or equivalent required Must have high-speed internet for remote work Preferred Qualifications While not required, the following preferred qualifications will be considered an asset: Intermediate computer skills, with some knowledge of customer service principles and practices Previous experience in a call center or customer service environment, with a strong understanding of customer needs and expectations High School or better education, with a strong focus on customer service and support
Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees.
As a Customer Service Representative, you will have access to training and development opportunities, including cross-training in other positions within the department. You will also have the opportunity to work with a dynamic and supportive team, with a focus on delivering exceptional customer experiences and building lasting relationships. Work Environment and Company Culture arenaflex is a company that values its employees and is committed to creating a positive and supportive work environment. We believe in fostering a culture of excellence, innovation, and customer satisfaction, and we are looking for individuals who share these values.
As a remote worker, you will have the flexibility to work from the comfort of your own home, with the support of our team and the resources you need to succeed. Compensation, Perks, and Benefits arenaflex offers a competitive wage and robust benefit package to full-time employees, including: Two weeks of vacation time Health Insurance after 30 days Sick time 8 paid holidays Same-day pay available Medical insurance allowance, giving you the freedom to customize your plan to fit your needs Dental insurance Vision insurance Disability insurance Company-paid life insurance 401(k) Conclusion If you are a motivated and customer-focused individual looking to join a dynamic and growth-oriented company, we encourage you to apply for this exciting opportunity with arenaflex.
As a Customer Service Representative, you will play a vital role in delivering exceptional support and building lasting relationships with our customers. With a competitive wage and robust benefit package, as well as opportunities for growth and development, this is an opportunity you won't want to miss. and of dedicated professionals who are passionate about making a positive impact and delivering exceptional customer experiences.
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