Job Description
At careerzynith, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative, you'll play a vital role in driving customer satisfaction and loyalty. If you're a people person with a passion for delivering legendary service, we want to hear from you!
- *About careerzynith**
careerzynith is a leading distributor of shipping, industrial, and packaging materials with a strong presence in North America. Our family-owned company is committed to providing our customers with the best possible service and products. With over 9,000 employees across 13 locations, we're a dynamic and growing organization that offers exciting career opportunities and job stability.
- *Job Summary**
We're seeking an experienced Customer Service Representative to join our team in Portola, CA. As a Customer Service Representative, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
- *Key Responsibilities**
- Process customer orders and inquiries in a collaborative call center using world-class technology
- Communicate with customers over phone, email, and chat
- Help customers navigate careerzynith's website and online ordering
- Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
- Collaborate with internal teams to resolve customer issues and improve customer satisfaction
- *Minimum Requirements**
- High school diploma or equivalent; Bachelor's degree preferred
- Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- *Benefits**
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks: + Best-in-class, clean, modern facilities+ First-class fitness center and beautifully maintained walking path
- *Work Environment and Company Culture**
- Onsite shift hours: Monday - Friday, 8:30 AM to 5 PM
- Collaborative and dynamic work environment
- Opportunities for growth and development
- Recognition and rewards for outstanding performance
- Commitment to diversity, equity, and inclusion
- *Compensation and Perks**
- Pay from $22 to $27 per hour with significant growth and earning potential
- Opportunities for bonuses and incentives
- Comprehensive benefits package, including health insurance and 401(k) matching
- Generous paid time off and holidays
- Employee Perks, including fitness center and walking path
- *Why Join careerzynith?**
- Be part of a dynamic and growing organization
- Enjoy a collaborative and supportive work environment
- Develop your skills and expertise in customer service and product knowledge
- Take advantage of opportunities for growth and advancement
- Enjoy a comprehensive benefits package and competitive compensation
- *How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Service Representative in Portola, CA.
Apply for this job