Job Description
At arenaflex, we're on a mission to become the world's most popular destination for special objects. Our one-of-a-kind marketplace brings together a diverse community of buyers and sellers, each with a passion for unique and extraordinary items. With over 20 million unique objects sold to date, we're growing rapidly, and we're looking for talented individuals to join our team. As a Customer Service Representative & French & English, you'll play a vital role in ensuring our customers receive exceptional support and service. You'll be the face of arenaflex, providing solutions to complex challenges, mediating disputes, and building strong relationships with our customers. If you're passionate about delivering outstanding customer experiences, have excellent communication skills, and are fluent in French and English, we want to hear from you. **What does the role involve?** As a Customer Service Representative & French & English, you'll be responsible for: * Providing exceptional customer support via various channels, including chat, email, phone, and social media * Resolving complex customer queries and disputes in a timely and professional manner * Collaborating with internal teams, including Sales and Experts, to improve the overall customer experience * Analyzing customer feedback to identify areas for improvement and implementing changes to enhance our services * Working closely with the customer service department to ensure seamless communication and resolution of customer issues **This is who you are** To succeed in this role, you'll need to be: * Motivated by providing exceptional customer experiences and delivering delight to our customers * Fluent in French and English, with strong communication and writing skills * Analytical and critical thinking skills, with the ability to quickly switch between various customer channels * Previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.) * Able to positively interact with your team and other departments * Available to work 40 hours per week, with flexibility to work at least 2 weekends a month and on some public holidays * Willing to commute to our Lisbon office and work in the office at least 2 days per week **Hear what our current CS Representative says about the role** "As a CS International Representative at arenaflex, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers that are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at arenaflex brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within arenaflex." **In return** As a valued member of our team, you'll enjoy: * A competitive Annual Gross Base Salary of €18,000-€23,000, depending on your level, competencies, and overall experience * Health Insurance from day 1, including dental coverage, with access to multiple hospitals and clinics and a vast wellness network * A Work From Home Allowance to help with your monthly household bills * Commuting between your home and our office is covered by arenaflex * Amazing Office right in the centre of Lisbon **Why You'll Love Working with Us** At arenaflex, we're passionate about creating a culture of connection, where every team member feels valued, empowered, and supported. We're committed to making a visible impact, learning and growing together, and celebrating life's moments. As a member of our team, you'll enjoy: * Create a Visible Impact by working at scale in a global organisation that serves millions of customers across 80+ categories * Learn and Grow with Us through our Learning & Development initiatives, which include clear development plans and mentorship programmes designed to support your career progression * A Culture of Connection defines us. We're a passionate, diverse, and collaborative team of 800+ Catawikains and 60+ nationalities, all coming together to build a one-of-a-kind marketplace * Celebrate Life's Moments with us at arenaflex. When you join us, you'll receive a €100 Catavoucher, and on each birthday, you'll get a €50 Catavoucher to celebrate. Enjoy an extra day off each year to "Pursue Your Passion". We also recognise significant work anniversaries (3, 5, 8, 10 years) with additional time off, plus extra leave for life's big moments like marriage, engagements, or moving house. **Our Offices and Way of Working** Our vibrant offices in Amsterdam, Paris, and Lisbon are designed to inspire and connect. Most arenaflex team members are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. This means that you will be in the office 2 out of 5 days (40% of your working time) to collaborate and connect with your colleagues. That said, some roles may be an exception: if the job description states that the position is fully remote or 100% office-based, that arrangement will apply instead. **Interested?** Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application, you agree to arenaflex's Applicant Privacy Policy. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Apply for this job