Job Description
Are you ready to embark on a journey of growth, learning, and self-discovery, both in and out of the workplace? Join the arenaflex family, and you'll have the chance to explore a world of possibilities, develop your skills, and become the best version of yourself. As you take on new challenges, you'll handle them with ease and flexibility, acquiring new skills and propelling your career while having fun. Come and enhance both your personal and professional life, and get ready to take off! Why you'll love this role As a Customer Service Representative at arenaflex, you'll collaborate with clients in a considerate, professional, friendly, and expert manner.
You'll be the face of arenaflex, providing exceptional customer service and ensuring that every interaction is a positive one. What you'll do Here are the key responsibilities of the role, which may be subject to change as the job evolves. You'll be required to perform a range of tasks, including: * Issuing, reissuing, and refunding traveler tickets * Booking, ticketing, and confirming flight reservations * Rebooking travelers on oversold flights and during irregular operations * Performing traveler check-in and front seat tasks (excluding curbside), correcting oversold seat tasks, and issuing upgrades * Issuing vouchers and coordinating with project workers for traveler lodging facilities, meals, and transportation; coordinating refuel and refresh * Performing traveler loading, including ticket lift and ticket lift/check * Operating gate readers/scanners and related duties, including pre-boarding, observing/checking carry-on items, and departure line models * Operating jetways/bridges for the purpose of boarding and deplaning travelers * Making boarding and departure gate announcements * Conveying domestic/international flight records * Performing traveler service flight close-out methods * Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and premium ticket counters * Maintaining a schedule of flight loading process * Performing customer service hands-on training * Processing and completing credit card baggage exchanges at stands in the ticket counter area and activation stations * Assisting travelers with self-service kiosk check-in and baggage handling at ticket counters * Managing lines at ticket counter stands and ticket counters * Clearing/confirming international documents at booths in the ticket counter area and activation stations * Accepting and activating travelers' self-labeled bags at activation stations * Assisting clients requiring special assistance or in-station; assisting boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors * Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements * Having regular and predictable attendance on site, including fulfilling any obligatory overtime requirements * Answering and assisting during security and emergency situations * Providing connecting traveler door information * Providing quality customer service in a professional manner and according to arenaflex's policies What you'll get Join arenaflex and take advantage of all that we have to offer: * Medical benefits: From day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy.
And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. * Health programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and manager contributions to your 401(k) program are available after one year. * Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
All you'll need for success To excel in this role, you'll need: * High school diploma or equivalent * Previous professional training or experience * Bilingual language skills required in certain areas * Relevant valid driver's license as required by local authorities * Must meet FAA criminal history verifications to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable * Must be able to obtain proper airport power and US Customs security identification, if applicable * Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet organization and security requirements * Must be authorized to work in the U.S.
Preferred qualifications * Training and previous professional experience * Working knowledge of Sabre or other Traveler Service Systems * Past face-to-face customer service experience What you'll get from working at arenaflex From the colleagues we hire to the clients we serve, diversity and inclusion are the foundation of the unique workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our clients, vendors, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
Are you ready to feel a deep sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Join arenaflex and be yourself. For more such jobs please click here!