Job Description
Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Customer Service Representative I in our Raleigh, NC office. As a hybrid employee, you'll have the flexibility to work from home while still enjoying the benefits of a collaborative office environment. **About blithequark** blithequark is a leading financial services organization dedicated to providing innovative solutions to our customers. With a rich history of excellence, we've built a reputation for trust, integrity, and exceptional service. Our team is comprised of talented individuals who share a common goal: to make a positive impact on our customers' lives. As a Customer Service Representative I, you'll be an integral part of this mission, working closely with our customers to resolve their banking inquiries and concerns. **Key Responsibilities** As a Customer Service Representative I, you'll be responsible for: * Serving as the initial point of contact for banking inquiries and concerns, providing support for existing and prospective clients via inbound telephone calls and live chat. * Resolving concerns related to retail, commercial, and online banking, as well as bankcard, fraud, forgery, ID theft, policy, and procedural questions. * Identifying cross-sell opportunities and making referrals as appropriate. * Providing accurate, confidential client service through bankcard, business online banking, or general servicing knowledge. * Collaborating with internal teams to resolve complex issues and improve customer satisfaction. **Essential Qualifications** To succeed in this role, you'll need: * A high school diploma or GED with 1 year of call center or customer service experience. * Strong verbal and written communication skills, with the ability to interact with customers in a professional and courteous manner. * Working knowledge of PC-based software, including the ability to work in multiple software applications at one time. * Strong keyboard skills and the ability to multi-task in a fast-paced environment. * Ability to display professionalism while interacting with others, including customers, colleagues, and management. **Preferred Qualifications** While not required, the following qualifications are preferred: * Call center experience, with a proven track record of delivering exceptional customer service. * Bachelor's degree in a related field, such as business, communications, or a related field. * Financial services experience, with knowledge of banking products and services. * Bilingual (Spanish) skills, with the ability to communicate effectively with customers who speak Spanish. **Skills and Competencies** To excel in this role, you'll need to possess: * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues. * Strong problem-solving and analytical skills, with the ability to resolve complex issues and improve customer satisfaction. * Ability to work in a team environment, with a focus on collaboration and mutual support. * Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines. * Adaptability and flexibility, with the ability to adjust to changing priorities and deadlines. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative I, you'll have access to: * Ongoing training and development opportunities, including training on banking products and services. * Mentorship and coaching from experienced colleagues and management. * Opportunities for career advancement, with a focus on promoting from within. * A comprehensive benefits package, including health insurance, retirement savings, and paid time off. **Work Environment and Company Culture** Our Raleigh, NC office is a dynamic and collaborative environment, with a focus on teamwork and mutual support. As a hybrid employee, you'll have the flexibility to work from home while still enjoying the benefits of a collaborative office environment. Our company culture is built on a foundation of trust, integrity, and exceptional service, with a focus on making a positive impact on our customers' lives. **Compensation, Perks, and Benefits** As a Customer Service Representative I, you'll be eligible for a competitive salary, with opportunities for bonuses and incentives. You'll also receive a comprehensive benefits package, including: * Health insurance, with a focus on preventive care and wellness. * Retirement savings, with a company match. * Paid time off, including vacation, sick leave, and holidays. * Access to a comprehensive employee assistance program, with a focus on mental health and wellness. **How to Apply** If you're a motivated and customer-centric individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter, highlighting your relevant experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job