Job Description
At careerzynith, we are dedicated to delivering exceptional customer service and laboratory support to our clients. As a Customer Service Representative, you will play a vital role in ensuring the smooth operation of our laboratory by providing top-notch customer service, receiving and processing laboratory samples, and coordinating customer pickups. If you are a people person with excellent organizational and time management skills, we encourage you to apply for this exciting part-time opportunity.
- *About careerzynith**
careerzynith is a leading provider of laboratory services, committed to delivering high-quality results and exceptional customer service. Our team of dedicated professionals is passionate about what we do, and we are always looking for talented individuals to join our team. As a part-time Customer Service Representative, you will be an integral part of our laboratory operations, working closely with our team to ensure that our clients receive the best possible service.
- *Key Responsibilities**
As a Customer Service Representative, you will be responsible for:
- Greeting visitors, ascertaining the nature of their business, and escorting them to the appropriate personnel
- Answering telephone calls, providing information to callers, and/or routing calls to the appropriate personnel
- Receiving and securing all incoming laboratory samples mailed or collected through courier services or customer drop-off
- Entering laboratory worksheet/sample submission form information into our Laboratory Information Management System (LIMS)
- Maintaining contact with customers and working with the laboratory team for any customer communication
- Receiving and disseminating all inbound laboratory supplies to applicable laboratory departments
- Performing 100% proof checks on daily paperwork for ISO compliance
- Supporting the laboratory by creating purchase orders and placing orders for the laboratory
- Coordinating and communicating all customer courier stops and pick-ups
- Supporting the laboratory operations and customers by picking up and dropping off samples and supplies, when needed
- Responsible for filing and keeping documents organized
- Extensive database entry and supporting the laboratory operations by performing any administrative and clerical duties, including customer certificates
- Assisting in other assigned duties as needed
- *Schedule**
As a part-time Customer Service Representative, you will typically be required to work afternoons from 1pm-7pm, with flexibility to accommodate the department's needs. Availability to work weekends will be necessary.
- *Requirements**
To be successful in this role, you will need:
- A high school diploma or GED; an AA degree in Business Administration, Marketing, Biology, or Chemistry is preferred
- Excellent customer service skills and a people-oriented approach
- Strong organizational and time management skills
- Proficiency in MS Office (Word, Excel, and Outlook)
- *Essential Qualifications**
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong attention to detail and ability to maintain accuracy
- Ability to work independently and as part of a team
- Proficiency in database management and data entry
- Ability to learn and adapt to new systems and processes
- *Preferred Qualifications**
- Experience in a laboratory or customer service environment
- Knowledge of laboratory procedures and protocols
- Familiarity with LIMS systems
- Experience with purchase orders and inventory management
- *Skills and Competencies**
To succeed in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong attention to detail and ability to maintain accuracy
- Ability to work independently and as part of a team
- Proficiency in database management and data entry
- Ability to learn and adapt to new systems and processes
- *Career Growth Opportunities and Learning Benefits**
As a part-time Customer Service Representative at careerzynith, you will have the opportunity to:
- Develop your customer service and laboratory support skills
- Work in a dynamic and fast-paced environment
- Collaborate with a team of dedicated professionals
- Participate in ongoing training and professional development opportunities
- Pursue career advancement opportunities within the company
- *Work Environment and Company Culture**
careerzynith is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a part-time Customer Service Representative, you will work in a modern and well-equipped laboratory, with access to the latest technology and equipment. Our company culture values:
- Collaboration and teamwork
- Innovation and creativity
- Continuous learning and professional development
- Diversity and inclusion
- Work-life balance
- *Compensation, Perks, and Benefits**
As a part-time Customer Service Representative at careerzynith, you will receive:
- Competitive hourly rate of $18.50
- Opportunities for career advancement and professional development
- Comprehensive training and onboarding program
- Access to ongoing training and professional development opportunities
- Collaborative and dynamic work environment
- Flexible scheduling to accommodate your needs
- *How to Apply**
If you are a motivated and customer-focused individual with excellent organizational and time management skills, we encourage you to apply for this exciting part-time opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
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