Job Description
At arenaflex, we're dedicated to providing top-notch utility billing and submetering services to our valued clients. As a leading San Diego-based company, we're always on the lookout for talented individuals who share our passion for delivering exceptional customer experiences. If you're a people-person with a knack for problem-solving and a drive to succeed in a fast-paced environment, we want to hear from you! About arenaflex arenaflex is a dynamic and innovative company that's revolutionizing the way multifamily utility billing and submetering services are delivered.
Our team of experts is committed to providing seamless, efficient, and personalized support to our clients, and we're always looking for like-minded individuals to join our ranks. As a Customer Service Representative at arenaflex, you'll be part of a collaborative and supportive team that's passionate about making a difference in the lives of our clients. Key Responsibilities As a Customer Service Representative at arenaflex, you'll be responsible for: * Answering inbound customer calls and responding promptly to customer emails and tickets in a timely and professional manner.
* Handling and resolving customer complaints in a fair and efficient manner. * Performing customer verification and recording details of actions taken to ensure accurate and up-to-date customer records. * Processing payments, forms, applications, and requests in a timely and accurate manner. * Maintaining customer databases and following up on customer interactions to ensure seamless communication and resolution. * Organizing workflow to meet department timeframes and deadlines. * Communicating and coordinating with internal departments to ensure effective collaboration and resolution.
* Meeting departmental goals of timeliness and accuracy to maintain company standards. * Evaluating the effectiveness of and providing feedback on the efficiency of the payment processing system. Qualifications To succeed as a Customer Service Representative at arenaflex, you'll need: * Strong problem-solving and trouble-shooting skills to resolve customer complaints and issues efficiently. * A solid work ethic and high level of professional integrity to maintain the trust and confidence of our clients.
* A commitment to comply with arenaflex standards of conduct and policies. * Excellent customer service skills to deliver exceptional client and customer relationships. * Emphasis on building strong, long-lasting relationships with clients and customers. * Excellent written and oral presentation skills to communicate effectively with clients and internal teams. * High levels of organization and attention to detail to maintain accurate records and meet deadlines. * Flexibility and adaptability to work in a fast-paced environment and continually improve processes.
* Ability to develop exceptional client and customer relationships through effective communication and problem-solving. * Ability to work in a fast-paced environment while maintaining accurate work product and meeting deadlines. * Concentration on detailed responsibilities while being able to multitask and prioritize tasks effectively. * Ability to develop successful team and individual outcomes through effective collaboration and communication. Education and Experience To be considered for this role, you'll need: * A High School Diploma or GED Equivalent.
* Utility billing work experience is a plus, but not required. * 1-2 years of customer service experience required. * The ability to type a minimum of 6,000 KPH (10-Key). * Strong computer use skills, including MS Office. Work Environment and Company Culture As a Customer Service Representative at arenaflex, you'll enjoy a dynamic and supportive work environment that's committed to excellence and innovation. Our team is passionate about delivering exceptional customer experiences, and we're always looking for like-minded individuals to join our ranks.
You'll have the opportunity to work with a talented team of experts who are dedicated to making a difference in the lives of our clients. Compensation and Benefits arenaflex offers a competitive salary of $16.00+ per hour, as well as a range of benefits to support your physical and mental well-being. These include: * 401(k) retirement plan * Dental insurance * Employee assistance program * Flexible schedule * Health insurance * Life insurance * Paid time off * Vision insurance Schedule As a Customer Service Representative at arenaflex, you'll work an 8-hour shift, Monday to Friday.
We're committed to providing a healthy work-life balance, and we offer flexible scheduling options to support your needs. If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! to of experts at arenaflex and take the first step towards a rewarding and challenging career in customer service.